Alicia Harless
Corona,CA
Summary
Results-driven professional with a strong background in healthcare administration and customer service. Demonstrated ability to manage multiple accounts efficiently while ensuring compliance and accuracy. Committed to leveraging technical proficiency and analytical acumen to drive client success.
Overview
8
8
years of professional experience
Work History
Account Specialist
MedClean Plus
Corona, CA
01.2025 - Current
- Coordinated communication between clients and internal teams for seamless service delivery.
- Acted as main point of contact in matters relating to client concerns and needs.
- Maintained accurate records of all customer interactions in the CRM system.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed multiple accounts simultaneously while meeting deadlines.
- Prepared and presented monthly and quarterly account reports to senior management.
Medical Coding Specialist
On-Track Revenue Management
Corona, CA
04.2018 - 05.2020
- Successfully managed multiple accounts with efficiency and a 97% accuracy.
- Collaborated with healthcare providers to clarify documentation and coding queries.
- Assigned appropriate codes using ICD-10 and CPT coding systems, using multiple CRM systems.
- Reviewed patient records and assigned accurate codes for diagnoses and procedures.
- Demonstrated ability to accurately interpret payer contracts and fee schedules to ensure correct reimbursement.
- Managed daily operations within the department while ensuring compliance with HIPAA regulations.
AR Billing Specialist
On-Track Revenue Management
Corona, CA
03.2017 - 04.2018
- Use Explanation of Benefits (EOBs) or ERAs to match payments to the correct patient accounts and services.
- Post payments from insurance companies via checks, EFTs (Electronic Funds Transfers), and ERAs (Electronic Remittance Advice) with a 98% accuracy.
- Enter payment data into practice management software, CRM platforms, and EHR systems.
- Maintained accurate records of all AR transactions and documents filed electronically or hard copy forms.
- Generated monthly AR aging reports for management review.
Education
Bachelor of Healthcare Administration - Healthcare Management
Western Governors University
Salt Lake City, UTSkills
- Rapid Skill Acquisition
- Cross-Functional Team Collaboration
- Technical Proficiency
- Advanced Analytical Acumen
- Strategic Problem Resolution
- Strong Interpersonal and Communication Skills
- Proficient in Healthcare Regulations and Compliance
- Detail-Oriented
- Operational Time Efficiency
- Professional Integrity
- 10-key by touch
- Ability to type 40-45 WPM
- PC proficient
Timeline
Account Specialist
MedClean Plus
01.2025 - Current
Medical Coding Specialist
On-Track Revenue Management
04.2018 - 05.2020
AR Billing Specialist
On-Track Revenue Management
03.2017 - 04.2018
Bachelor of Healthcare Administration - Healthcare Management
Western Governors University
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