Alicia Harris
Elk,MD
Summary
PUBLIC ADMINISTRATION | HEALTHCARE | BILLING Efficient billing professional with over 15 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
12
12
years of professional experience
Work History
R Collection Lead
Sutherland Global
01.2021 - Current
- Lead, oversee and supervise members of the Accounts Receivable team
- Monitor and review the A/R Aging Report on an ongoing basis for accuracy and ensure that accounts do not become excessively past due
- Develop and monitor key performance indicators for the department
- Maintain and update customer accounts revise and maintain policies and procedures
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
Cash Application Manager
Best Care Inc
01.2018 - 01.2021
- Continually evaluate the effectiveness of operational procedures and controls to maximize departmental productivity and minimize errors made by staff
- Responsible for ensuring CA team is adhering to internal controls
- Assist in daily and monthly reconciliation process
- Develop and monitor key performance indicators for the CA department
- Revise and maintain policies and procedures to ensure changing business requirements are met
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Billing & Cash Application Manager
All Metro HealthCare's
01.2013 - 01.2018
- Responsible for submitting electronic claims and paper claims to primary, secondary, and third-party insurance companies; Communicated with insurances about billing matters, and authorizations
- Manage all aspects of the payment posting to ensure all processing is timely
- Ability to correct denial claims with correct information and resubmit claims through our clearinghouse
- Trained new billing staff using a spreadsheet system to track outstanding collections
- Train department on all procedures to ensure processing correctly
- Executed billing tasks and recorded information in company databases.
- Kept all patient information secure and confidential.
Billing Supervisor
Able Health Care
01.2011 - 01.2013
- Responsible for the coaching and development of a team of 27 regarding the billing services
- Met or exceeded goals regarding improve policies and procedures for the billing department to collect payment in a timely and effective manner
- Developed and implemented a spreadsheet system to track billable across the organization
- Reduced errors and increased revenues with a better tracking system
- Fostered a team environment which decreased turnaround
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Education
Master of Public Administration - Healthcare Management
Keller Graduate School of Management
Bachelor of Science - Healthcare Administration
Briarcliff College
Graduate Certificate of Healthcare Management - undefined
Keller Graduate School of Management
Medical Billing & Coding Certificate - undefined
State University of New York at Farmingdale
Skills
- Credit Adjustments
- Data Imports
- Clerical Support
- Closing Procedures
- Revenue Operations
- Process Payments
- Strategic Initiatives
- Account Posting
- Correct Errors
Affiliations
The National Society of Leadership and Success
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
R Collection Lead
Sutherland Global
01.2021 - Current
Cash Application Manager
Best Care Inc
01.2018 - 01.2021
Billing & Cash Application Manager
All Metro HealthCare's
01.2013 - 01.2018
Billing Supervisor
Able Health Care
01.2011 - 01.2013
Master of Public Administration - Healthcare Management
Keller Graduate School of Management
Bachelor of Science - Healthcare Administration
Briarcliff College
Graduate Certificate of Healthcare Management - undefined
Keller Graduate School of Management
Medical Billing & Coding Certificate - undefined
State University of New York at Farmingdale
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