Summary
Overview
Work History
Education
Skills
File Audit
Timeline
Generic

Alicia Harris

Hawthorne,CA

Summary

Knowledgeable Case Manager / Transitional Specialist with experience in coordinating care for various individuals. Proactive and resourceful with strong knowledge of community resources. Effective communicator with a passion for helping others . Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

15
15
years of professional experience

Work History

Case Manager

Timelist Group
04.2024 - Current
  • Provided case management services to justice-impacted individuals and Homeless individuals, facilitating reentry through tailored support plans.
  • Conducted assessments to identify client needs, including housing, employment, mental health, and substance use resources.
  • Collaborated with community partners and service providers to ensure comprehensive support for clients.
  • Assisted clients in navigating legal and social service systems, advocating for their successful reintegration.
  • Developed and implemented crisis intervention strategies to address immediate client needs.
  • Ensured compliance with county contract requirements, including maintaining an approved staff roster, reporting vacancies within 72 hours, and submitting staffing plans as needed.
  • Acted as the central point of contact for participants, coordinating care with multidisciplinary teams, including medical, mental health, and housing service providers.
  • Developed individualized service plans, adjusting intensity based on participants' needs and acuity levels.
  • Maintained detailed documentation through CHAMPS providing participant progress reports, and updates for county review.

TLS Case Manager

WLCAC
02.2023 - Current
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Provided leadership, guidance and support to staff members.

Transitional Specialist/ Case Manager

AIM Independent Supportive Services
10.2020 - Current
  • Working with individuals with intellectual disorder disabilities and or homelessness
  • Accomplishes clients’ care by assessing treatment needs, developing, monitoring, and evaluating treatment plans and progress, facilitating interdisciplinary approaches monitoring staff performance
  • Determines clients’ requirements by completing intake interviews, determining need for therapeutic medical, psycho-social, and psychiatric evaluations, reviewing therapist evaluations, treatment objectives, and plans
  • Develop effective working relations and cooperate with medical team throughout the entire case management process
  • Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
  • Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction
  • Adhere to professional standards as outlined by protocols, rules and regulations

MERCHANDISER

SAS RETAIL SERVICES
03.2018 - 04.2020
  • Safely and efficiently stock new or changing products by following the Retailer store schematic
  • Clean, straighten or assemble shelves/racks and display cases following measurement guidelines
  • Check code dates rotate products that may be old or slow moving and remove unsaleable items
  • Re-tag shelves in the store.

ASSOCIATE

SMART & FINAL
02.2015 - 07.2017
  • Provide excellent customer service by greeting customers with a smile, provide friendly conversation and assistance with purchase opportunities
  • Receive payments by credit cards, cash, check, vouchers or automatic debits
  • Issue receipts, change, refunds, or credits due to customers
  • Establish or identify price of goods, service or admission and tabulate bills by using calculators, cash registers, or optical price scanner.

TEACHER ASSISTANT

CHILDCARE ACADEMY
03.2010 - 04.2013
  • Organizational skills
  • Teaching
  • Meal prep
  • Activities
  • Potty training

Education

Inglewood High School
Inglewood, CA
06.2013

Skills

  • SKILLS & ABILITIES
  • Energetic and self-motivated
  • Detail Oriented
  • Listening and Communication skills
  • Strong leadership and team player
  • Complex Problem-Solving
  • Case Notes
  • Staff Training
  • Team Meetings
  • Case Planning
  • Time Management
  • Case Management Tracking
  • Eligibility Assessments
  • Customer Service
  • Program Eligibility
  • Case Conferences
  • Income Verification
  • Home Visits and Inspections
  • Telephone Etiquette
  • Clients Rights
  • Community Resources
  • Annual Audit Plans

File Audit

Auditing client files for file audit

Timeline

Case Manager

Timelist Group
04.2024 - Current

TLS Case Manager

WLCAC
02.2023 - Current

Transitional Specialist/ Case Manager

AIM Independent Supportive Services
10.2020 - Current

MERCHANDISER

SAS RETAIL SERVICES
03.2018 - 04.2020

ASSOCIATE

SMART & FINAL
02.2015 - 07.2017

TEACHER ASSISTANT

CHILDCARE ACADEMY
03.2010 - 04.2013

Inglewood High School

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