Alicia harroff
New Braunfels,TX
Summary
[Job Title] supervises and participates with children during large and small group activities, including arts and crafts, games, team building, mealtime and group discussion. Possesses working knowledge of safety and emergency procedures, exercises sound judgment, and reports unsafe conditions to supervisor immediately. Communicates effectively and exhibits professional attitude portraying values of caring, honesty, responsibility, and respect with staff, parents, and children.
level 4 Wildlife Rescue Volunteer passionate about animal welfare and rehabilitation. Offering strong team collaboration skills to effectively execute animal care routines and activities. Hardworking with excellent organization and documentation skills. Motivated wildlife conservation student seeking internship in rescue and rehabilitation to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Overview
14
14
years of professional experience
Work History
Volunteer Wildlife Rescuer and Rehabilitator
Wildlife Rescue & Rehabilitation,Inc.
San Antonio, TX
08.2018 - Current
- Observed animal behaviors, intake and output and reported to Wildlife Rescue & Rehabilitation,Inc..
- Supported veterinary team with procedures and preventive care.
- Contributed to research data pool by collecting and organizing information from various sources.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Maintenance Crew Member
Natural Bridge Caverns
San Antonio, TX
04.2022 - 02.2024
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Inspected building interiors and exteriors for needed repairs or replacements.
- Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
- Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
- Assisted with installation of new equipment when necessary.
- Cleaned air conditioning units to ensure proper functioning.
- Maintained inventory of tools and supplies used for repairs and maintenance projects.
- Responded quickly to emergency situations involving damage caused by storms or other natural disasters.
- Installed new locks on doors when requested by management staff.
- Assisted with painting projects both inside and outside the facility.
- Provided support to other crew members during large-scale maintenance tasks.
- Removed debris from roofs and gutters to prevent water damage.
- Trimmed trees and bushes to maintain a neat appearance at all times.
- Replaced door handles and hinges when necessary for security purposes.
- Checked fire alarms regularly for proper operation.
- Sealed cracks in concrete surfaces to protect against water damage.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Collaborated with team members to assess equipment performance needs.
- Maintained compliance with internal and regulatory safety standards.
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Identified problems during daily work inspections and addressed concerns.
- Read work orders or received instructions from supervisors to determine work requirements.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Examined alarm systems and portable fire extinguishers for physical damage requiring repair.
- Performed routine maintenance by inspecting drives, motors or belts.
Door Dash Delivery Driver
Door Dash Inc.
San Antonio, TX
02.2021 - 04.2022
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Answered customer questions regarding shipments.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Notified customers of delays to decrease calls to support.
- Located and selected merchandise to verify specifications.
- Leveraged various securing methods to restrain cargo during transit.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Maintained safe driving habits to protect property and general public on roadways.
- Verified order details at distribution center and customer locations to prevent errors.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Retained valid proof of insurance and registration in vehicles.
- Followed company and legal requirements for deliveries, money handling and transportation.
CYPA Youth Program Assistant
US Airforce
San Antonio, TX
08.2010 - 02.2021
- Supported program facilitation and positive mentorship by working closely with assigned group of participants
- Prepared, assembled, and cleaned up activity supplies to organize and monitor recreation and learning activities
- Maintained rooms, closets, games, and equipment in neat and orderly condition by performing routine maintenance and custodial functions
- Maintained and updated files and records to support efficient operations
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Resolved customer inquiries, complaints, and issues while proactively using techniques to provide solutions
- Used informal discussions and official progress reports to maintain open communication with parents
- Prepared classroom and organized instructional materials based on teacher needs
- Maintained student records with attendance, participation, and assignment documentation in the CDC
- Created and maintained, in coordination with lead teacher, child-centered
- Complied with all rules, regulations and procedures by providing committed and dedicated care, supervision and assistance to program children and youth.
- Implemented fun and educational activities appealing to large number of children and maintained high level of participation.
- Used active listening to collaborate and communicate with children, fellow personnel and parents.
- Attended all program staff meetings, treatment reviews, IEPs and other agency meetings.
- Planned and implemented seasonal activities and sports-based curriculums for kids between ages of 3 months and 5 years.
- Trained and managed volunteer staff to accomplish program objectives.
- Observed safety protocols to minimize accidents and spread of disease.
- Collaborated with social workers to support participants.
- Educated patients on various resources, services and programs to maximize care.
- Supported execution of social service programs for disabled and high risk youth groups.
Education
GED - Early Childhood Development
Central Texas College
Skills
- Records and reporting Training
- Coordinate schedules Monitor safety
- Maintain facilities Administer first aid
- De-escalation techniques Positive discipline
- Activity instruction Program facilitation
- Customer relations Relationship building
- Collaboration Activity coordination
- Animal Evaluation
- Working Collaboratively
- Data Management
- Problem Resolution
- Customer Service
- Organizational Skills
- Friendly, Positive Attitude
Timeline
Maintenance Crew Member
Natural Bridge Caverns
04.2022 - 02.2024
Door Dash Delivery Driver
Door Dash Inc.
02.2021 - 04.2022
Volunteer Wildlife Rescuer and Rehabilitator
Wildlife Rescue & Rehabilitation,Inc.
08.2018 - Current
CYPA Youth Program Assistant
US Airforce
08.2010 - 02.2021
GED - Early Childhood Development
Central Texas College
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