Alicia Hartnell
Des Moines,IA
Summary
Professional intake specialist with significant experience in managing client interactions and administrative duties. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in communication, problem-solving, and data management, ensuring efficient and effective client service. Known for reliability and flexibility in supporting organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Intake Specialist
Mom's Meals, a PurFoods Company
Ankeny, IA
06.2024 - Current
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Trained and supervised new intake staff to deliver high-quality client care.
Intake Customer Care
Mom's Meals
Des Moines, IA
07.2023 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Care Representative
Mom's Meals
Des Moines, IA
04.2023 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Utilized CRM systems to accurately track customer interactions and update account information.
Assistant General Manager
Kinseth Hospitality
Ankeny, IA
08.2020 - 04.2023
- Prepared weekly employee schedules.
- Assisted with new hire training sessions.
- Reviewed guest feedback online and on hotel website.
- Assisted with accounting tasks.
- Responded to guest complaints.
- Supervised hotel staff and worked to resolve staff issues.
- Oversaw hotel staff performance and assisted with the preparation of staff assessments.
- Maintained inventories of hotel supplies and prepared purchase orders.
- Processed invoices and assisted with guest payment issues.
- Assisted with front desk operations.
- Coordinated sale and planning for wedding parties and events
Front Desk Agent
Kinseth Hospitality
Ankeny, IA
03.2019 - 08.2020
- Process guest arrivals and departures, including all necessary payments
- Confirmed reservation in system and reviewed all noted information
- Recorded guest comments or complaints referring customers to managers as necessary
- Cleaned and maintained lobby, common areas and restocking supplies.
- Advised housekeeping staff when rooms have been vacated and are ready for cleaning
- Maintenance a detailed record of rooms using Marsha Fosse system
- Scheduled bookings and checked guests in and out.
- Answered phones and responded to email inquiries.
Shift Leader
Arbys
Des Moines, IA
03.2017 - 04.2019
- Supervised other staff during shifts worked.
- Ensured staff completed all shift tasks.
- Interacted with all customers in a friendly manner.
- Resolved customer complaints.
- Wrote weekly staff schedules for shift.
- Ensured all close-down duties were completed, including mopping, cleaning, and disinfection of food preparation surfaces.
- Performed money counts with cashiers of drawers and addressed discrepancies.
Electrician
ELECTRICAL POWER PRODUCTS
Des Moines, IA
05.2016 - 03.2017
- Wiring panels
Shift leader
Taco Bell
04.2014 - 05.2016
- Worked up to a shift leader position in a fast-paced fast food environment.
- Was responsible for all management aspects during shifts while on duty.
- Supervised other staff for following protocols regarding food rotation and cleaning food stations.
- Made daily and nightly shift deposits of money at the bank.
- Reported to the management
Education
High school or equivalent -
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Follow-up skills
Certification
- Valid driver's license
- ServSafe
- May 2018 to March 2023
- I'm certified to operate with food
Timeline
Intake Specialist
Mom's Meals, a PurFoods Company
06.2024 - Current
Intake Customer Care
Mom's Meals
07.2023 - 06.2024
Customer Care Representative
Mom's Meals
04.2023 - 06.2023
Assistant General Manager
Kinseth Hospitality
08.2020 - 04.2023
Front Desk Agent
Kinseth Hospitality
03.2019 - 08.2020
Shift Leader
Arbys
03.2017 - 04.2019
Electrician
ELECTRICAL POWER PRODUCTS
05.2016 - 03.2017
Shift leader
Taco Bell
04.2014 - 05.2016
High school or equivalent -
Section name
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer