Alicia Hayes
Brent,AL
Summary
Customer service for 2 and a half years keeping up with records, data and charting. Listening to customers' questions and concerns and providing answers or responses. Maintaining professionalism,patience and increasing customer loyalty. Seeking a challenging position in which I can utilize my skills and experience to contribute to the success of the company. A year in production work as well to make sure needs are met.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
8
8
years of professional experience
Work History
Cashier/Customer service associate
Walmart
Alabaster, AL
04.2024 - Current
- Answering phone calls, Assisting customers, Offering support and solutions to customers, Building relationships of trust through open and interactive communication
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
quality Inspector (entry-level)
Ms Companies
Vance, AL
05.2022 - 03.2024
- Keeping data and records, Inspecting vehicles, Analytical, logical thought process, Paying attention to detail compliance with policies and government regulations
Deli/Bakery/customer service
Walmart
Alabaster, AL
11.2019 - 02.2022
- Customer service, Organizing, Meet customers needs, Problem solving
- Answered incoming calls promptly and professionally.
CNA
Hatley Healthcare Inc.
Clanton, AL
07.2016 - 09.2018
- Computer usage (charting), Keeping up with records, Comfort and motivation patients, Provide safe care, Medical terminology
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Provided emotional support to family members during difficult times.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Education
Bibb County High School
05.2016
Pre-Radiologic Technology
Jefferson State Community College
Skills
- Entering in information
- Computer skills typing proficiency
- Organizational skills and ability to multitask
- Keeping records
- Interpersonal communication skills
- Meeting deadlines and work with minimal supervision
- Problem solving
- Active listening
- Time management
- Microsoft application proficiency (outlook, excel, folders, etc)
- Customer Assistance
- POS Systems
- Complex Problem-Solving
- Work Ethic and Integrity
References
- Crystal McKitchen, Walmart, Team Leader, 2720 John Hawkins Pkwy, Hoover, AL, 35244, (205) 234-4717
- Royetta Howard, Unemployed, (334) 241-3865
- Rashad Leverette, ARD logistic, employee, 4 Mercedes Dr, Vance, AL, 35490, (205) 955-4030
Timeline
Cashier/Customer service associate
Walmart
04.2024 - Current
quality Inspector (entry-level)
Ms Companies
05.2022 - 03.2024
Deli/Bakery/customer service
Walmart
11.2019 - 02.2022
CNA
Hatley Healthcare Inc.
07.2016 - 09.2018
Bibb County High School
Pre-Radiologic Technology
Jefferson State Community College