Alicia Hayes
Bella Vista,AR
Summary
Dedicated to improving customer experiences and employee satisfaction. Holds ServSafe and OTP2 certifications, ensuring adherence to industry standards. Skilled in team development and creating supportive workplace cultures.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Assistant Store Manager
Close-Maffei Org.
10.2023 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on company policies, sales techniques, and inventory management.
- Developed and implemented strategic marketing initiatives to increase foot traffic and sales.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Oversaw inventory control processes, reducing shrinkage through effective loss prevention measures.
- Collaborated with upper management to streamline operational procedures and enhance efficiency.
- Ensured compliance with health and safety regulations, maintaining a safe shopping environment.
- Conducted regular performance evaluations, providing feedback to foster employee growth and development.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
CASHIER
Walmart
11.2018 - 02.2019
- I was a temporary employee for the holiday season. Ran cashier and provided customer service
CHILDCARE PROVIDER
Self Employed Childcare Provider
08.2010 - 04.2012
- I operated a childcare facility out of my home for several families. I would watch young children that were not old enough for school, and their school age siblings when school was out. I had to ensure child safety, provide meals, daily instruction and Bible time, maintain professional relationship with parents and children.
ASSISTANT MANAGER
Arby's
07.2009 - 05.2010
- Manage employee's on my shift. Maintain and manage companies safe beef program. Ensure quality customer service. Operate cash registers, and perform audits. Daily cash deposit in the bank. Ensure everything maintained Serve Safe quality. Obtain and maintain Serve Safe certification. Assist the General Manager in hiring and firing, and operating the store.
Education
Bachelor - Biblical Studies
Ozark Christian College
Joplin, MO10-2022
Skills
- Detail oriented
- Computer systems proficiency
- Creativity
- Empathy and care
- Professional demeanor
- Positive attitude
- Ethical standards
- Sound judgment
- Guiding principles
- Childcare experience
- Effective listening and communication
- Management skills
- Written and verbal communication
- Relationship building
EDUCATION
Deans List
Cover Letter
- Hiring Manager
- New Life Christian Church
- Dear Hiring Manager
- Thank you for the opportunity to apply for the Associate Children's Director role at your company. After reviewing your job description, it's clear that you're looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.
- I am a detail-oriented college student (2.9 GPA, Biblical studies) currently attending Ozark Christian College. During the course of my academic career, I also managed to accrue nearly 20 years of work experience. I had the privilege of working for Walmart in a cashier role in my free time, where I learned valuable professional skills such as customer service, executive support and conflict resolution. In both my academic and professional life, I have been consistently praised as diligent by my professors and peers. Whether working on academic, extracurricular, or professional projects, I apply proven creative thinking, leadership and service skills, which I hope to leverage into the Associate Children's Director role at your company.
- After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at (479) 802-2175 or via email at Alevitt2013@gmail.com to arrange for a convenient meeting time.
- Thank you for your consideration, and I look forward to hearing from you soon.
- Sincerely
- Alicia Levitt
Certification
Service and otp2
Timeline
Assistant Store Manager
Close-Maffei Org.
10.2023 - Current
CASHIER
Walmart
11.2018 - 02.2019
CHILDCARE PROVIDER
Self Employed Childcare Provider
08.2010 - 04.2012
ASSISTANT MANAGER
Arby's
07.2009 - 05.2010
Bachelor - Biblical Studies
Ozark Christian College