Alicia Heckman
Orrstown,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Domino's
01.2022 - Current
- Delegate tasks and makes sure employees are being productive.
- Deal with customer complaints by calling and apologizing. Fixing whatever issue is at hand by giving them what they want and something extra.
- Managed store inventory by counting daily and training employees on proper product usage.
- Managed money while opening and closing the store by counting and making deposits daily.
- Answered questions from customer over the phone, email, and in person.
Instacart Shopper
Private contacter
09.2020 - Current
- Use grocery list provided by customer to find and pick up items
- Ensure high quality on all products
- Communicate with customer about replacements and refunds
- Load groceries into vehicle and safely drive to the customer's location.
Server/Cook
Country Table/Stanley’s Trailside/Hickory Ridge
12.2018 - 08.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained food safety and sanitation standards.
Area Supervisor of Operations
Ross Dress for Less
01.2018 - 10.2018
- Supervised the stock truck and made sure the store ran smoothly at all times.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Kitchen Manager
Il Terrazzo
04.2017 - 10.2018
- Maintained standards year round for our busy season during the summer and slow season during the winter.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Verified prepared food met standards for quality and quantity before serving to customers.
Sauté Line Cook
Paragon Restaurant and Bar
10.2016 - 04.2017
- Able to work quick and clean while handling high-volume and stress
- Cooked for special events and dinner service at the same time.
Lead Garde Manger/ Raw Bar
Ringside Fish House
07.2015 - 09.2016
- Efficient at prep and maintaining correct levels of mise en place on the station
- Capable of handling high-volume and long service hours with a high level of cleanliness
- Able to efficiently communicate orders and push food out in a timely manner.
Shift Lead/Pharmacy Tech
Walgreens
04.2011 - 07.2015
- Process customer prescriptions in a quick and timely manner under high-volume and stress.
- Completed store opening and closing procedures and balanced tills.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High school or equivalent - undefined
05.2008
Skills
- Customer Service
- Detail Oriented
- Kitchen Management Experience
- POS
- Food Preparation
- Restaurant Experience
- Assistant Management
- Product and service knowledge
- Money Handling
- Staff Supervision
Certification
- ServSafe, 02/01/24, 02/01/29
- Food Protection Manager Certification
Assessments
Management & leadership skills: Impact & influence, 03/01/22, Proficient, Choosing the most effective strategy to inspire and influence others to meet business objectives
Additional Information - Professional Skills
- Proficient with Windows and Macintosh operating systems
- High aptitude for great customer service
- Able to remain professional and detail-oriented in demanding situations
Personal Information
- Title: Assistant Manager
- Work Permit: Authorized to work in the US for any employer
Awards
Employee of the Month, 02/01/18, I was awarded this the month after I started at Ross Dress for Less
Timeline
Assistant Manager - Domino's
01.2022 - Current
Instacart Shopper - Private contacter
09.2020 - Current
Server/Cook - Country Table/Stanley’s Trailside/Hickory Ridge
12.2018 - 08.2021
Area Supervisor of Operations - Ross Dress for Less
01.2018 - 10.2018
Kitchen Manager - Il Terrazzo
04.2017 - 10.2018
Sauté Line Cook - Paragon Restaurant and Bar
10.2016 - 04.2017
Lead Garde Manger/ Raw Bar - Ringside Fish House
07.2015 - 09.2016
Shift Lead/Pharmacy Tech - Walgreens
04.2011 - 07.2015
Lititz Christian High School - High school or equivalent,
- ServSafe, 02/01/24, 02/01/29
- Food Protection Manager Certification
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