Alicia Heil
Atoka,TN
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
11
11
years of professional experience
Work History
Medical-Surgical Registered Nurse
Baptist Memorial Hospital
01.2019 - Current
- Managed patient care by providing comprehensive assessments, planning interventions, and evaluating outcomes for medical-surgical patients.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
- Streamlined documentation process for efficient information exchange between healthcare professionals, resulting in improved patient care.
- Developed strong rapport with patients through active listening skills and empathy toward individual needs.
- Prioritized time management skills to manage multiple patients simultaneously while maintaining a high level of care quality.
- Collaborated in interdisciplinary team meetings to discuss treatment plans and optimize patient results.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided emotional support to patients and their families during critical moments, easing anxieties and fostering trust.
- Promoted patient safety by following strict infection control protocols, preventing hospital-acquired infections.
- Advocated for and strived to protect health, safety, and rights of patient.
- Enhanced teamwork among nursing staff through effective communication and sharing of best practices.
TRICARE Overseas Benefits Specialist
Leidos
07.2017 - 12.2018
- Observed strict procedures to maintain data and plan participant confidentiality in accordance with HIPPA and proper handling of PHI.
- Educated and enhanced understanding of benefits, policies and procedures surrounding enrollment eligibility and insurance coverage with effective communication materials and presentations.
- Streamlined benefits administration processes for improved efficiency and reduced errors.
- Resolved issues and inquiries regarding health benefits through telephone, email, and in-person interactions.
- Learned and adapted quickly to technology and software applications, including Defense Online Enrollment System(DOES), Composite Health Care System(CHCS) and Defense Enrollment Eligibility Reporting System(DEERS).
Patient Care Coordinator
Connect Hearing
05.2013 - 02.2015
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Organized patient records and database to facilitate information storage and retrieval.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Improved overall organization within the office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
- Organized community outreach events to promote awareness of available services, increasing clinic visibility within the local area.
Education
Bachelor of Science - Nursing
National University
La Jolla, CA01.2016
Associate of Arts - General Studies
Hawaii Pacific University
Honolulu, HI09.2012
Skills
- Healthcare ethics
- Chronic Disease Management
- Compassionate Care
- Interpersonal Communication
- Decision-Making
- Delegation and Motivation
Timeline
Medical-Surgical Registered Nurse
Baptist Memorial Hospital
01.2019 - Current
TRICARE Overseas Benefits Specialist
Leidos
07.2017 - 12.2018
Patient Care Coordinator
Connect Hearing
05.2013 - 02.2015
Bachelor of Science - Nursing
National University
Associate of Arts - General Studies
Hawaii Pacific University