Alicia Helmstetter
Palm Coast,FL
Summary
Dedicated professional with a background of over 25 years skillful knowledge & experience. Demonstrated work history of meeting company goals utilizing consistent and organized practices. Excellent reputation for resolving problems and exceeding expectations. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
EXECUTIVE ASSISTANT TO CHIEF EXECUTIVE OFFICER
AKA “The Fixer, Epitome Risk Solutions Inc
Flagler Beach , FL
2021.06 - Current
- Outline, organize & perform implementation all agenda for CEO by coordinating all logistics, manage complex calendars, organize meetings, monitor multiple emails, prioritize & control workflow
- Company Human Resource Contact, establishing implementation/compliance of policies & procedures, company manual creation & job descriptions, benefits implementation, insurance policies/renewals, recruiting, onboarding, employee training & mentor
- Administrator and technician for all company platforms including, but not limited to CRM/HRM, platform creation/implementation, phone systems, creation/maintenance of all company forms, agreements, leases, financial documents; increasing operations productivity.
- Also responsible for vendor setup, website assistance, AP approvals, company leadership meeting minutes.
BUSINESS OFFICE MANAGER
Symphony of St. Augustine
Saint Augustine , FL
2020.03 - 2021.06
- Managed all business related activities within luxury memory care/assisted living community consisting of all human resource and recruiting functions, payroll processing, orientation/training, personnel files, safety/ OSHA compliance, work injury, supervising office related work staff including evaluations/discussions
- All accounts receivable/payable clean up & maintaining compliance with all regulatory standards along with community leases and resident file management
- Work closely with Executive Director on aspects of community
- Assumed all responsibilities when absent.
BUSINESS OFFICE MANAGER
Holiday Retirement/ Las Palmas Independent Living
Palm Coast , FL
2019.11 - 2020.03
- Assisted general manager with all aspects of high demand independent living operations & assumed community responsibility in absence of General Manager
- Performed oversight of workplace daily operations, meetings, safety compliance & facility inspection, incident reports, claims, OSHA compliance & HIPAA
- All accounts payable/receivable, reconciliation & ordering
- Human resource implementation of recruiting, screening, interviewing, orientation, training, employee payroll and benefits
- Provide back up to community sales leader including lease apartments to potential residents & provide tours.
OFFICE MANAGER
YOURCHIRO
Palm Coast , FL
2018.05 - 2019.11
- Managed daily operations of high volume chiropractic office increasing patient volume & sales by providing excellent service, patient care- accomplishing all 5 star Google reviews with high volume referrals
- Responsible for employee files, training, orientation & performance
- Manage business page/Google reviews, sales of patient plans, social media marketing, statistics & spreadsheets for monthly reports of patient visits, sales planning & conversion rates from marketing sources
- Additional duties including HIPAA compliance officer, purchasing & budget for inventory, patient EHR files, insurance, data entry, patient relations, insurance billing/AR & front office duties.
SAFETY CLAIMS MANAGER
WESTERN DAIRY TRANSPORT, LLC
Cabool , MO
2009.07 - 2017.08
- Administered & Managed Worker's Compensation program & Commercial Trucking Claims exceeding goals for low cost outcomes
- Investigated all claims while complying with applicable state laws and regulations along with file reviews for DOT audits
- OSHA 300 compliance, maintained working knowledge of all regulatory jurisdictional requirements, compliance policies, confidential information, email encryption policies
- HIPAA & DOT
- Managed complete claims process to ensure timely and cost effective outcomes including forms, records, reports, claim reserves, settlement approvals litigation process and denials for Human Resource additional benefits & or termination
- Workers compensation medical terminology for body systems, impairment ratings, light duty work injury payroll
- Maintained monthly and quarterly reports for physical damage claims, subrogation and collections
- Drug and alcohol testing certification
- Driver & employee retraining teamed with human resource manager
- Assisted with employee orientation, training, benefits & unemployment/ hearings.
SECTION EIGHT HOUSING COORDINATOR
Mountain Grove Housing Authority
Mountain Grove , MO
2007.08 - 2009.08
- Performed Section Housing Voucher Program
- Managed, Maintained waiting list, enter monthly 58s to HUD &
- PIC system, approved applicants, briefings, entered tenants into MG HA system, housing inspections, paperwork, HAP & utility reimbursement checks monthly and annual/interim exams
- Accounts payable, PHA reimbursements and bank deposits
- Accepted and processed all applications, criminal background checks, EIV income status, HAP Vouchers, maintained purchase logs, work orders, rent collection, supply orders, answer multi-line phone systems and greet all incoming parties.
Education
PELLISSIPPI STATE, MARYVILLE HIGH SCHOOL
Skills
- Self-management
- Honesty & Integrity
- Dependable & Reliable
- Positive Attitude
- Emotional Intelligence
- Professionalism
- Teamwork
- Willingness to Learn
- Critical Thinking
- Conflict Resolution
- Flexible and Adaptable
- Creative & Innovative Ideas
- Generosity
References
References
Anna Tenorio
Symphony St. Augustine
150 Village Crossing Court
St. Augustine, FL 32084
(989)820-6061
Pat Godfrey
Council of Aging
180 Marine Street
St. Augustine, FL 32084
(678)665-0640
Elaine Dekam
(Prior) Safety Director, Western Dairy Transport LLC
950 Shelton Drive
CABOOL, MO 65689
(417)254-0304
Staci Estep
Human Resource Manager, Western Dairy Transport LLC
950 Shelton Drive
CABOOL, MO 65689
(417)254-1717
Diann Harrell
Terminal Administration Office, Western Dairy Transport LLC
771 CO Rd 176
Stephenville, TX 76401
(254)485-0659
Timeline
EXECUTIVE ASSISTANT TO CHIEF EXECUTIVE OFFICER
AKA “The Fixer, Epitome Risk Solutions Inc
2021.06 - Current
BUSINESS OFFICE MANAGER
Symphony of St. Augustine
2020.03 - 2021.06
BUSINESS OFFICE MANAGER
Holiday Retirement/ Las Palmas Independent Living
2019.11 - 2020.03
OFFICE MANAGER
YOURCHIRO
2018.05 - 2019.11
SAFETY CLAIMS MANAGER
WESTERN DAIRY TRANSPORT, LLC
2009.07 - 2017.08
SECTION EIGHT HOUSING COORDINATOR
Mountain Grove Housing Authority
2007.08 - 2009.08
PELLISSIPPI STATE, MARYVILLE HIGH SCHOOL
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