Alicia Helsel
San Antonio
Summary
Proven track record of enhancing client satisfaction and streamlining operations, demonstrated during my tenure at Goosehead Insurance Agency. Leveraged organizational abilities and customer service expertise to foster lasting relationships and hit monthly team goals. Achieved significant improvements in efficiency and client trust through meticulous attention to detail and effective problem-solving.
Overview
12
12
years of professional experience
Work History
Insurance Agent
Goosehead Insurance Agency
11.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Insurance Agent
USAA
08.2023 - 10.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Professional House Cleaner
Myself
07.2019 - 06.2023
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Supported clients during life transitions by organizing belongings and decluttering spaces for increased functionality.
- Managed workload across 50 houses and satisfied customer needs for cleaning standards and details.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
- Increased client referrals by consistently exceeding expectations through attention to detail and professionalism.
Horse Wrangler
Tanque Verde Guest Ranch
02.2018 - 06.2019
- Conducted educational demonstrations for visitors highlighting various aspects of equine care, management, or riding disciplines within the industry.
- Prevented injuries by ensuring proper fitting of tack and promptly addressing any equipment issues during rides or activities.
- Maintained excellent herd health with regular veterinary check-ups, vaccinations, and proper nutrition plans.
- Collaborated with fellow wranglers on special projects such as facility improvements or trail maintenance initiatives for enhanced experiences.
- Resolved behavioral issues in horses using positive reinforcement training techniques tailored to individual needs.
- Trained new staff members on essential horse wrangling tasks to maintain high-quality service standards.
- Limited risk of injury during rides by providing thorough pre-ride safety briefings and monitoring trail conditions ahead of excursions.
- Managed daily operations of the stable, including feeding, cleaning stalls, and maintaining equipment in good condition.
- Contributed to the overall success of equestrian operations by maintaining a professional attitude, strong work ethic, and commitment to continuous learning in the field.
- Ensured safe trail rides by assessing horses'' physical condition and matching them to riders'' skill levels.
Bartender
McGraws Cantina
10.2015 - 05.2018
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Lead Hostess, Server
BJs Restaurant and Brewhouse
04.2012 - 06.2015
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
Education
Medical Billing And Coding Certificate - Medical Billing And Coding
Carrington College
Tucson, AZ05.2018
Skills
- Reliability and punctuality
- Organizational abilities
- Documentation skills
- Excellent oral and written communication
- Multitasking and Prioritizing
- Problem-Solving
- Time Management
- Attention to Detail
- Customer Service
- Hospitality background
- Teamwork and Collaboration
Accomplishments
I was awarded MVP of my team at Goosehead Insurance for being a vibrant member bringing infectious and uplifting energy that made teamwork fun and encouraging. It was also mentioned that I kept the team motivated and engaged.
Timeline
Insurance Agent
Goosehead Insurance Agency
11.2023 - Current
Insurance Agent
USAA
08.2023 - 10.2023
Professional House Cleaner
Myself
07.2019 - 06.2023
Horse Wrangler
Tanque Verde Guest Ranch
02.2018 - 06.2019
Bartender
McGraws Cantina
10.2015 - 05.2018
Lead Hostess, Server
BJs Restaurant and Brewhouse
04.2012 - 06.2015
Medical Billing And Coding Certificate - Medical Billing And Coding
Carrington College