Alicia Henderson
West Sacramento,U.S.
Summary
Positive and diligent Leasing professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 1 year of experience Property Management paired with goal-oriented and performance-minded approach.
Overview
25
25
years of professional experience
Work History
Assistant Community Manager
FPI Management
05.2024 - Current
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Community Aid Technician
Casa Moblie Park
04.2024 - 05.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Applied critical thinking and research to address complex issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Accomplished multiple tasks within established timeframes.
APARTMENT LEASING CONSULTANT
RoundHill Creek Apartments
07.2023 - 12.2023
VOLUNTEER COORDINATOR
Victory Outreach West Sacramento Church
08.2019 - 10.2022
PARISH ADMINISTRATOR
Saint Mark's Lutheran Church
10.2019 - 04.2021
FRONT DESK RECEPTIONIST
Swans Associate, Inc.
01.2017 - 04.2018
COMMUNITY OUTREACH COORDINATOR
Victory Outreach Fairfield
08.2011 - 01.2017
FRONT END MANAGER
Toys' r' us
01.1999 - 02.2011
Education
ASSOCIATE IN SCIENCE (A.S.) IN CRIMINAL JUSTICE -
Napa Valley College
Napa, CA06.2010
Skills
- Microsoft Office
- Typing
- Customer Service
- Data Entry
- Property Management
- Payment Processing
- Financial budgeting and reporting
- Resident relations
- Vendor Management
- Tenant and eviction laws
- Property tours and inspections
- Conflict handling
- Leasing and sales
- Proficient in Yardi & Onsite
- Maintenance Oversight
- Budget Administration
Personal Information
Title: Sales and Leasing Consultant
Timeline
Assistant Community Manager
FPI Management
05.2024 - Current
Community Aid Technician
Casa Moblie Park
04.2024 - 05.2024
APARTMENT LEASING CONSULTANT
RoundHill Creek Apartments
07.2023 - 12.2023
PARISH ADMINISTRATOR
Saint Mark's Lutheran Church
10.2019 - 04.2021
VOLUNTEER COORDINATOR
Victory Outreach West Sacramento Church
08.2019 - 10.2022
FRONT DESK RECEPTIONIST
Swans Associate, Inc.
01.2017 - 04.2018
COMMUNITY OUTREACH COORDINATOR
Victory Outreach Fairfield
08.2011 - 01.2017
FRONT END MANAGER
Toys' r' us
01.1999 - 02.2011
ASSOCIATE IN SCIENCE (A.S.) IN CRIMINAL JUSTICE -
Napa Valley College