Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alicia Henry

Athol,MA

Summary

High-performing Outbound Warehouse Associate with solid experience in processing and preparing orders for shipment. Proven track record of success in operating warehouse equipment, conducting quality checks and meeting production goals. Strong problem-solving skills and committed to providing high-quality service. Efficient worker seeking to utilize strong organizational and communication skills in fast-paced warehouse environment. Trainable with good understanding of management software and inventory checks. Possessing solid work ethic and eager to take on additional responsibilities. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Hardworking Shipping Associate accustomed to lifting Number+ pounds repetitively. Possesses basic math skills and punctual nature. Works well in team environments. Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database, ERP and word processing software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Lead Warehouse/Shipper

3M Touch
Methuen, MA
02.2015 - 04.2017
  • Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
  • Checked and rechecked orders before packaging and shipping items.
  • Completed fast loading and unloading of trucks carrying freight and materials.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
  • Followed safe handling processes for different types of loads and materials.
  • Entered information into warehouse management system using handheld scanners and computer terminals.
  • Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
  • Worked professionally with team members and across departments to meet demands of high-volume environment.
  • Upheld company standards for quality, performance and accuracy across outbound operations.
  • Balanced loads and secured items for safe and damage-free transport to destinations.
  • Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
  • Assisted with regular cycle counts and large-scale inventory audits to maintain accurate records.
  • Processed orders on-time and without error, completing 98% or better of daily quotas.
  • Monitored stock levels of products and materials and notified management of needs.
  • Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Handled day-to-day shipping and receiving overseeing more than 175 packages per day.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Sorted and delivered materials to different work areas and staff.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Conducted research to address shipping errors and packaging mistakes.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Manufacturing

3M Touch
02.2013 - 02.2015
  • Loaded and unloaded pieces into boxes for shipment
  • Prepared pallets by following prescribed stacking arrangement and properly tagging pallets
  • Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety
  • Responsible for careful handling of all merchandise to avoid damage
  • Staged final products for shipment
  • Assembled product containers and crates
  • Attached identifying tags to containers
  • Packed containers and re-pack damaged containers
  • Read work orders or received oral instructions to determine work assignments and material and equipment needs
  • Recorded numbers of units handled and moved, using daily production sheets or work tickets
  • Sorted cargo before loading and unloading
  • Loaded flat bed by forklift and hand truck
  • Used item numbers to properly stock warehouse
  • Cleared damaged items and loaded freight
  • I use forklift and power jacks on a daily basis
  • I have knowledge with agile, baan, cyberscience and shipping solutions
  • I recently obtained a MA State PIV M.G.L
  • C
  • 146 53 Hoisting Operator license
  • I run daily shipping report, to prep for the days shipment
  • I process all domestic and international shipments
  • I arrange pickups for all shipments
  • I use UPS, Fed-ex, DHL & expeditors shipping programs
  • Production Control, Manufacturing
  • Loaded and unloaded pieces into boxes for shipment
  • Prepared pallets by following prescribed stacking arrangement and properly tagging pallets
  • Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety
  • Responsible for careful handling of all merchandise to avoid damage
  • Staged final products for shipment
  • Assembled product containers and crates
  • Attached identifying tags to containers
  • Packed containers and re-pack damaged containers
  • Read work orders or received oral instructions to determine work assignments and material and equipment needs
  • Recorded numbers of units handled and moved, using daily production sheets or work tickets
  • Sorted cargo before loading and unloading
  • Loaded flat bed by forklift and hand truck
  • Used item numbers to properly stock warehouse
  • Cleared damaged items and loaded freight
  • I use forklift and power jacks on a daily basis
  • I have knowledge with agile, baan and cyberscience
  • I recently obtained a MA State PIV M.G.L
  • C
  • 146 53 Hoisting Operator license
  • Worked with raw materials to develop complete and commercially viable products.
  • Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
  • Incorporated automated systems to produce goods of good quality and consistently speed up processes.
  • Produced items in bulk and removed assembling complexities by using automated systems.
  • Observed quality assurance measures to avoid potential lawsuits from consumers.
  • Leveraged business automation and inventory management tools to facilitate material requirements planning, inventory control and proper accounting.
  • Automated custom quoting for high-end customers, managed orders and processed purchases from wholesalers
  • Reviewed demand forecasts to determine realistic production approach and manage inventory comprehensively.
  • Assembled physical parts using 3D Computer Aided Design data to facilitate additive fabrication process.
  • Implemented powerful elite software to handle financial and warehouse management simultaneously.
  • Liaised with distributors to supply goods and build strong and fruitful business relationships.
  • Verified that all general manufacturing processes met high quality standards.
  • Trained and mentored junior staff in manufacturing processes and procedures.
  • Managed production of high-quality general merchandise in timely and cost-efficient manner.
  • Developed and implemented safety protocols for manufacturing processes.
  • Troubleshot and resolved general manufacturing issues and faults promptly to minimize downtime.
  • Monitored inventory levels of general merchandise to guarantee adequate supply.
  • Maintained accurate records and documentation for general merchandise production.
  • Coordinated transportation and delivery of merchandise.
  • Built and maintained positive working relationships with suppliers.
  • Oversaw design and development of new products for general production.
  • Evaluated and implemented new technologies to increase productivity production and capacity.
  • Analyzed customer feedback to identify opportunities for improvement in production.
  • Designed and maintained successful system for tracking and managing orders.
  • Negotiated contracts with vendors to optimize pricing and quality of merchandise.
  • Collaborated with marketing and sales teams to develop and launch new general merchandise products.

Driver

Safeway Transportation
08.2007 - 05.2008
  • Travel, Transportation and Tourism
  • Travel, Transportation and Tourism The job consisted of obtaining a Mass 7D license and a NH pupil license
  • My job was to transport special needs and troubled students to and from their house and to and from their schools.

Counter Sales (customer Service)/ Warehouse

Graybar Electric
06.2004 - 06.2007
  • Wholesale Trade/Import-Export
  • Loaded and unloaded pieces into boxes for shipment
  • Prepared pallets by following prescribed stacking arrangement and properly tagging pallets
  • Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety
  • Responsible for careful handling of all merchandise to avoid damage
  • Staged final products for shipment
  • Assembled product containers and crates
  • Attached identifying tags to containers
  • Packed containers and re-pack damaged containers
  • Read work orders or received oral instructions to determine work assignments and material and equipment needs
  • Recorded numbers of units handled and moved, using daily production sheets or work tickets
  • Sorted cargo before loading and unloading
  • Loaded flat bed by forklift and hand truck
  • Used item numbers to properly stock warehouse
  • Cleared damaged items and loaded freight
  • Used propane forklift to load trailer at warehouse
  • Used Electric forklift to load/unload trailers at warehouse
  • I am trained on "The Wave"
  • Used the UPS computer program
  • Used the SAP computer program
  • Preformed cycle counts
  • Counter sales experience
  • I have knowledge of electrical products and customer service
  • My job consisted of working with customers face to face, meeting and exceeding their needs as quick and efficient as possible.
  • Finalized sales by completing payments and required paperwork.
  • Restocked, rotated and visually merchandised products for maximum sales.
  • Answered telephone calls to offer information and promote business products.
  • Achieved personal sales goals with great upselling and cross-selling abilities.
  • Documented orders in computer system with general conditions and special customer requirements.
  • Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
  • Welcomed customers and offered immediate assistance in line with business policies.
  • Maintained clean, organized and professional counter space with continuous upkeep.
  • Informed customers about important policies and conditions on sales.
  • Managed rentals and returns processes for diverse customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Wrapped, boxed and weighed bakery department products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Volleyball Coach

Dr. Paul Nettle Middle School
11.2002 - 02.2003
  • I taught 6th, 7th and 8th graders the basics rules of volleyball, aswell as leadership, teamwork, fair play, and good sportsmanship.

Electrical Apprentice

Youngblood Electrical CO
05.2002 - 02.2003
  • My job consisted of wiring of residential and commercial buildings
  • I worked with nm cable, ac and mc as well as emt
  • I also did AC condensers and underground wiring
  • Worked with others and by myself
  • Responsible for doing the work in a timely manner
  • Responsible for doing the work properly and up to code.

Basketball Coach

Dr.Paul Nettle Middle
09.2002 - 11.2002
  • I taught 6th, 7th and 8th graders basketball rules and skills as wellas leadership skills, fair play team work and good sportsmanship.

Electrical Apprentice

Whittier Regional Vo-Tec
06.2001 - 08.2001
  • My job was a summer job for an electrical student at the school
  • My job consisted of maintenance repairs, such as lighting fixtures, outlets and other electrical devices
  • I also did some other maintenance around the school that was related to carpentry, masonry and other trades.

Education

Electrical

Whittier Regional Vocational Tech. High
Haverhill
5.2002

Skills

  • Lifting cargo
  • Forklift operation
  • Power Jack
  • Ride on Power Jack
  • Lifting 60 lbs
  • Able to unload shipments
  • Able to work independently
  • Comfortable with repetitive motions
  • Hard working and self motivated
  • Knowledge of safe warehouse practices
  • Multi-tasker
  • Electrical knowledge
  • Electrical supply knowledge
  • Sports knowledge
  • Animal knowledge
  • 7D Driving knowledge
  • BAAN computer program
  • SAP computer program
  • Agile computer program
  • Cyberscience computer program
  • Quick typer
  • Fast learner
  • Obtained a MA State PIV MGL c 146 53 Hoisting Operator license
  • Knowledgeable with UPS, Fed-ex, DHL and Expeditors program
  • Knowledgeable with Shipping Solutions
  • SKILLS:
  • Athletic – Expert
  • Animal knowledge – Intermediate
  • Driver – Intermediate
  • Warehouse – Intermediate
  • Counter sales – Intermediate
  • Electrical - Intermediate
  • Handling Materials
  • Web-Based Communication
  • Production Optimization
  • Maintenance Tasks
  • Production Targets
  • Routing Determination
  • Product and Materials Sorting
  • Materials Storage
  • Box and Container Packing
  • Product Placement
  • Customer Order Fulfillment
  • Shipment Unloading
  • Warehouse Processes
  • Purchase Orders
  • Invoice Preparation
  • Package Shipment
  • Materials Requisition
  • Forklift Operation
  • Production Logs
  • Equipment Inspection
  • Flooring Work
  • Product Inventories
  • Invoice and Manifest Review
  • Workplace Safety
  • RF Tracking
  • Loading Cargo
  • Computerized Maintenance Management Systems
  • Quality Production
  • Stage Plan Reading
  • Daily Logs
  • Storage Coordination
  • Industry Best Practices
  • Belt Conveyors
  • Monthly Inventory
  • Maintaining Quality Assurance Standards
  • Recordkeeping Accuracy
  • Production Scheduling
  • Inventory Control
  • Order Checking
  • Prepare Documents
  • Safety Meetings
  • Computer Tracking
  • Professional Relationships
  • Safety Rules
  • Operating Hand Jacks
  • Cycle Counts
  • Efficient Routing
  • Microsoft Office
  • Delivery Schedules
  • Maintaining Clean Work Areas
  • Barcode Labeling
  • Hand Trucks
  • Quality Checks
  • Teamwork Skills
  • OSHA Standards
  • Storage and Supply Management
  • Safety Codes
  • Basic Mathematical Calculations
  • Container Packing
  • Handheld Scanners
  • Collaborative Environments
  • Product Movements
  • Customer Support
  • Picklist Management
  • Warehouse Training
  • Customer Experience
  • System Updating
  • International Shipments
  • Shipment Sorting
  • Quantity Checking
  • Warehouse Equipment Operation
  • Damage Identification and Reporting
  • Vendor Relationships
  • Organize Merchandise
  • Prepare Packages
  • Route Deliveries
  • Inspect Shipments
  • Inventory Monitoring and Management
  • Work Order Following
  • Inventory Records

Accomplishments

  • Loaded flat bed by forklift and hand truck
  • Used item numbers to properly stock warehouse
  • Cleared damaged items and loaded freight
  • Used propane forklift to load trailer at warehouse
  • Loaded and unloaded pieces into boxes for shipment
  • Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety
  • Responsible for careful handling of all merchandise to avoid damage
  • Staged final products for shipment
  • Assembled product containers and crates
  • Attached identifying tags to containers
  • Packed containers and re-pack damaged containers
  • Read work orders or received oral instructions to determine work assignments and material and equipment needs
  • Recorded numbers of units handled and moved, using daily production sheets or work tickets
  • Sorted cargo before loading and unloading.

Timeline

Lead Warehouse/Shipper

3M Touch
02.2015 - 04.2017

Manufacturing

3M Touch
02.2013 - 02.2015

Driver

Safeway Transportation
08.2007 - 05.2008

Counter Sales (customer Service)/ Warehouse

Graybar Electric
06.2004 - 06.2007

Volleyball Coach

Dr. Paul Nettle Middle School
11.2002 - 02.2003

Basketball Coach

Dr.Paul Nettle Middle
09.2002 - 11.2002

Electrical Apprentice

Youngblood Electrical CO
05.2002 - 02.2003

Electrical Apprentice

Whittier Regional Vo-Tec
06.2001 - 08.2001

Electrical

Whittier Regional Vocational Tech. High
Alicia Henry