Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Heppelle

Sloansville,US

Summary

Experienced HR Manager with close to 20 years of expertise in human resources, benefits administration, and IT management. Known for introducing innovative HR policies that enhance employee engagement and retention. Demonstrated ability to streamline processes, leading to a 30% reduction in onboarding time. Proficient in fostering collaborative work environments through effective feedback systems and utilizing various skills in recruiting, fleet management, and financial reporting to drive organizational achievements.

Overview

19
19
years of professional experience

Work History

HR & Safety Manager/ Fleet Coordinator

Appolo Heating
01.2023 - Current
  • Responsible for end-to-end recruiting and onboarding
  • Implemented HR policies to boost engagement, enhancing morale and retention significantly.
  • Collaborated with management on workforce planning and talent acquisition strategies.
  • Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
  • Conducted safety training, leading to a marked reduction in workplace incidents.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Supported conflict resolution efforts, fostering a positive workplace environment.
  • Streamlined HR processes for increased efficiency with the use of HRIS systems.
  • Streamlined onboarding with management, cutting new hire integration time.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Developed feedback systems for actionable insights, improving team communication.
  • Analyzed safety protocols, establishing measures for better compliance and risk reduction.
  • Streamlined onboarding processes, significantly reducing time-to-productivity for new hires and enhancing overall team efficiency.
  • Conducted comprehensive audits of safety protocols, identifying gaps that led to the implementation of new measures and improved compliance.
  • Fostered a collaborative environment by implementing an employee feedback system, enhancing communication and driving actionable insights.
  • Revamped safety training programs, increasing participant engagement and contributing to a marked decline in workplace incidents.
  • Conducted thorough safety audits, leading to the identification of compliance gaps and the establishment of effective risk management measures.
  • Orchestrated cross-departmental training sessions, fostering a culture of safety and collaboration that improved overall workplace safety.

Payroll Manager/HR & Fleet Coordinator

Appolo Heating
03.2018 - 01.2023
  • Managed payroll for 100+ employees, ensuring timely and accurate processing.
  • Streamlined benefits enrollment, enhancing employee satisfaction.
  • Coordinated fleet operations, reducing downtime and improving efficiency.
  • Oversaw IT systems, maintaining seamless operations and security.
  • Handled HR processes, improving compliance and record accuracy.
  • Streamlined payroll processing, enhancing accuracy and timeliness, resulting in improved employee satisfaction and reduced processing errors.
  • Analyzed employee benefits data to optimize enrollment processes, leading to measurable improvements in participation rates and cost efficiency.
  • Developed a comprehensive onboarding program that reduced training time by 30%, accelerating new hire productivity and integration.
  • Coordinated with finance and IT teams to establish a seamless payroll system, fostering stronger interdepartmental communication and operational efficiency.
  • Implemented a new payroll software, improving processing speed and accuracy, leading to enhanced employee satisfaction.

Service Agreement Coordinator

Appolo Heating
12.2016 - 03.2018
  • Managed service agreement renewals, enhancing customer retention and satisfaction.
  • Managed service agreement renewals, ensuring timely communication and achieving substantial retention rates among existing clients.
  • Engaged with new construction clients to explain warranty options, fostering trust and facilitating smoother transitions into service agreements.
  • Provided backup support to customer service representatives, enhancing team efficiency and ensuring consistent client satisfaction.
  • Executed meticulous tracking of service agreements, reducing discrepancies and maintaining accurate records in line with company standards.
  • Monitored expired service agreements, implementing proactive outreach strategies that led to noticeable increases in client re-engagement.
  • Implemented a tracking system for service agreements, improving accuracy and reducing discrepancies while enhancing overall operational efficiency.

Staffing Specialist

Yoh Staffing
04.2016 - 11.2016
  • Staffed employees for GE, ensuring seamless onboarding and compliance.
  • Created and distributed offer letters, enhancing candidate experience.
  • Initiated background checks, ensuring timely and compliant processes.
  • Scheduled drug screenings, maintaining safety and regulatory standards.
  • Partnered with hiring managers to assess staffing needs, ensuring alignment on candidate profiles and enhancing recruitment efficiency.
  • Managed meticulous documentation for background checks and screenings, ensuring compliance and expediting the hiring process.

Office Manager

AMT Castings
09.2014 - 04.2016
  • Managed payroll and benefits, ensuring accurate and timely processing for 50+ employees.
  • Oversaw financial reporting and tax compliance, achieving error-free audits.
  • Led recruitment and onboarding, enhancing team efficiency and cohesion.
  • Streamlined monetary transactions and reconciliations, improving cash flow management.
  • Coordinated safety initiatives and events, fostering a secure and engaging workplace.
  • Streamlined payroll processing, ensuring accurate and timely disbursements that enhanced employee satisfaction and reduced errors.
  • Analyzed financial reports to identify discrepancies, implementing corrective measures that resulted in improved financial accuracy.
  • Coordinated with cross-functional teams on software implementation, improving operational efficiency and user adoption rates.
  • Fostered a positive workplace culture by organizing team events, enhancing employee engagement and collaboration.
  • Maintained meticulous records for bank reconciliations, ensuring compliance with corporate standards and facilitating smooth audits.
  • Managed daily office activities, including scheduling, correspondence, and record-keeping.
  • Processed invoices, purchase orders, and other financial transactions.



Service Coordinator

EMCOR Services Tri-Tech
03.2011 - 06.2014
  • Managed daily mechanical service operations, enhancing team efficiency and productivity.
  • Processed payroll and invoices, ensuring timely and accurate financial management.
  • Supported General Service Manager, contributing to strategic department initiatives.
  • Handled accounts payable and credit card activities, maintaining financial integrity.
  • Assisted in recruiting, strengthening team capabilities and service quality.
  • Streamlined daily operations in the Mechanical Service department, leading to improved efficiency and enhanced client satisfaction.
  • Analyzed payroll processes for service technicians, ensuring timely submissions and reducing discrepancies, which strengthened team morale.
  • Managed work orders and invoices with precision, facilitating prompt billing and significantly reducing processing delays.
  • Collaborated with the General Service Manager to recruit top talent, enhancing department capability and fostering a positive work environment.

Administrative Assistant

Hanes Supply, Inc
03.2008 - 03.2011
  • Managed payroll, ensuring timely submissions and accuracy.
  • Handled accounts payable and receivable, streamlining processes.
  • Supported recruitment efforts, enhancing team capabilities.
  • Coordinated accounts payable and receivable processes, enhancing cash flow management and strengthening vendor relationships.
  • Maintained meticulous records for financial transactions, contributing to accurate reporting and compliance with corporate standards.
  • Provided administrative support to team members, fostering a positive work environment and enhancing overall productivity.

Sales/Office Assistant

DePaula Chevrolet
04.2006 - 02.2008
  • Facilitated car sales, enhancing customer satisfaction and boosting revenue.
  • Supported parts and service departments, ensuring seamless operations.
  • Provided office assistance, improving administrative efficiency.
  • Drove new and used car sales through targeted customer engagement, achieving substantial improvements in monthly sales figures.
  • Collaborated with parts and service departments to streamline operations, enhancing customer service and reducing wait times.

Education

High School Diploma -

Suny College of Agriculture And Technology At Cobleskill
06.2005

Skills

  • Payroll
  • Human Resources
  • Customer Service
  • Microsoft Office
  • Accounts Payable
  • Accounts Receivable
  • Sales
  • Office Management
  • Bookkeeping
  • Benefits Administration
  • Fleet Management
  • IT Management
  • Financial Reporting
  • Recruiting
  • Project Management
  • Team Leadership
  • Strategic Planning
  • Change Management
  • Process Improvement
  • Employee Development
  • Incident investigation
  • Hazard identification
  • Safety program development

Timeline

HR & Safety Manager/ Fleet Coordinator

Appolo Heating
01.2023 - Current

Payroll Manager/HR & Fleet Coordinator

Appolo Heating
03.2018 - 01.2023

Service Agreement Coordinator

Appolo Heating
12.2016 - 03.2018

Staffing Specialist

Yoh Staffing
04.2016 - 11.2016

Office Manager

AMT Castings
09.2014 - 04.2016

Service Coordinator

EMCOR Services Tri-Tech
03.2011 - 06.2014

Administrative Assistant

Hanes Supply, Inc
03.2008 - 03.2011

Sales/Office Assistant

DePaula Chevrolet
04.2006 - 02.2008

High School Diploma -

Suny College of Agriculture And Technology At Cobleskill

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Alicia Heppelle