Alicia Hernandez
Bakersfield,CA
Summary
Motivated Operational Manager with over 20 years of expertise in HR Management, Operational Efficiencies and Project Management. Adept at using HRIS for maintaining accurate records and implementing HR processes. Proven skills in capacity building, employee relations, and managing organizational change. Seeling to leverage these skills to contribute to a forward thinking company with a focus on people development and strategic HR Management.
Overview
20
20
years of professional experience
Work History
Operations Manager
TJ Maxx
09.2008 - 03.2023
- Using HRIS systems, integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent
- Utilized Oracle HCM and Kronos Workforce management to streamline Operational Efficiencies
- Ensured compliance with labor laws and regulations, including wage and hour, discrimination, and employee benefit regulations
- Lead and facilitated training development programs for Managers, associates and new store openings
- Led corrective action plans, procedure development, staff performance reviews and training programs.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Planned, designed, and scheduled phases for large projects.
- Processed time cards and payroll data for team of employees
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Generated financial and operational reports to assist management with business strategy.
District Trainer/ Senior Manager
Bed Bath & Beyond
02.2003 - 09.2008
- Supported store openings by setting up office space, equipment and POS systems.
- Trained staff during demonstrations, conferences and workshops.
- Streamlined HR efficiencies, coordinated new hire orientations and onboarding for new employees and managers.
- Directed training programs and development paths for managers and supervisors.
- Managed vendor purchases, delivery and invoicing to maintain budgetary regulations.
- Reviewed and approved purchase orders for accuracy and completeness.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Operational Management
- HRIS
- Kronos Workforce
- Oracle HCHM
- Business Management
- MS Office
- Data Analytics and Reporting
- Recruiting and Onboarding
- Accuracy
- CIP Management
- KPI adherence
- Process Improvement Strategies
- Compliance
- Collaboration
- Project Management
- Vendor Management
- MS Office
- Human Resources and Employee Relations
- Sales and Marketing
- Finance and Accounting
- Audit Risk Management and Safety
- Project management
- Office Management
- Training and Development
- HR Support
- Financial Records
- Employee Performance Evaluations
- Operational Efficiencies
- KPI's
- Business Strategy
- Continuous Improvement Process
- Strategic Planning
- Building Relationships
- Complex Problem-Solving
- Customer Relations
- Workflow Planning
- Strategic Partnership
- Complex Problems Analysis
- Retail Space Planning
Timeline
Operations Manager
TJ Maxx
09.2008 - 03.2023
District Trainer/ Senior Manager
Bed Bath & Beyond
02.2003 - 09.2008
High School Diploma -
West Roxbury High