Alicia Hernandez
Oklahoma City,OK
Summary
Driven professional with a proven track record at Golden Chick, enhancing customer satisfaction and streamlining operations. Excelled in staff management and problem-solving, fostering a positive work environment and boosting efficiency. Skilled in customer relations and operations management, demonstrating a keen ability to improve service quality and operational standards.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Golden Chick
07.2023 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Housekeeper
The Skirvin Hilton
03.2020 - 01.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Education
High School Diploma -
Epic Charter Schools
Oklahoma City, OK05.2022
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Staff Management
- Employee Scheduling
- Customer rapport
- Operations Management
- Marketing knowledge
- Recruiting and interviewing
- Sales Strategies
- Customer Relationship Management (CRM)
- Strategic Planning
- Sales Growth
- Policy Enforcement
- Orientation and training
- Business Development
- Recruitment and hiring
- Customer Service
- Team Leadership
- Problem Resolution
- Problem-Solving
- Multitasking Abilities
- Time Management
- Organizational Skills
- Multitasking
- Active Listening
- Hiring and Training
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
Golden Chick
07.2023 - 10.2024
Housekeeper
The Skirvin Hilton
03.2020 - 01.2023
High School Diploma -
Epic Charter Schools
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