Alicia Hernandez
Rio Rancho,NM
Summary
Versatile professional with a proven track record in fast-paced environments, from Starbucks to being a nurse technician . Excels in time management and exceptional customer service, enhancing satisfaction and loyalty. Demonstrated ability to improve processes, evidenced by a significant increase in positive customer feedback. Skilled in inventory management and bilingual communication, adept at fostering team collaboration and customer rapport.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Barista
Starbucks, Barista
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Nurse Technician
Presbyterian Rust Medical Center
09.2024 - 02.2025
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Provided personal hygiene assistance, giving baths, and performing dress changes for patients.
- Improved patient care by providing compassionate and attentive support to patients during daily activities.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Maintained patient stability by checking vital signs and weight.
Shipping and Receiving Clerk
New Mexico Piñon
10.2020 - 05.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Customer Service Representative
Safelite Solutions
01.2017 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Human Resources Management
Central New Mexico Community College
Albuquerque, NMHigh School Diploma - High School Graduate
Rio Rancho High School
Rio Rancho, NM05.2018
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Decision-making
- Excellent memory
- Hospitality service expertise
- Quality control
- Inventory management
- Performance improvement
- Verbal and written communication
- Bilingual
Certification
- General studies certification
- Health well/ public safety certification
- Integrated studies degree
Languages
Spanish
Full Professional
Timeline
Nurse Technician
Presbyterian Rust Medical Center
09.2024 - 02.2025
Shipping and Receiving Clerk
New Mexico Piñon
10.2020 - 05.2022
Customer Service Representative
Safelite Solutions
01.2017 - 06.2019
Barista
Starbucks, Barista
Human Resources Management
Central New Mexico Community College
High School Diploma - High School Graduate
Rio Rancho High School