Alicia Hernandex
Walbridge,OH
Summary
Dynamic Claims Administrator with a proven track record at Safelite Solutions, enhancing claims processing efficiency and ensuring compliance with industry regulations. Skilled in customer communication and problem-solving, I excel in high-pressure environments, delivering exceptional service while managing a high volume of claims with meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Claims Administrator
.Safelite Solutions
06.2022 - Current
- Reduced claim processing time by streamlining workflows and implementing efficient practices.
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
- Supported continuous improvement efforts by identifying opportunities for process enhancements in the claims handling process.
- Stayed updated with industry regulations, ensuring compliance in all claim-handling procedures.
- Provided exceptional customer service during stressful situations involving accident victims or property damage incidents.
- Spearheaded training initiatives for new hires, promoting best practices in claims administration.
- Managed a high volume of daily claims, consistently meeting deadlines without compromising attention to detail or accuracy.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Cafeteria Worker
Rossford Schools
08.2021 - 06.2022
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
Census Enumerator
United States Ce.
04.2020 - 10.2020
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Efficiently organized collected data, facilitating timely submission to supervisors for review and analysis.
- Adapted quickly to changing circumstances, including inclement weather and challenging neighborhood conditions during fieldwork.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
- Ensured accurate geographic coverage by thoroughly reviewing maps and address listings before beginning enumeration activities.
Customer Service Representative
Ohio BMV
11.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Direct Sales Representative
Buckeye Broadband
02.2016 - 06.2017
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Met customers in homes and businesses to discuss and demonstrate products.
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Increased market share with effective prospecting and lead generation tactics.
- Leveraged comprehensive understanding of product/service portfolio to craft tailored solutions addressing unique client needschallenges.
- Collaborated with team members to exceed sales targets, fostering a competitive yet supportive environment.
- Enhanced customer satisfaction by providing customized product solutions and building rapport through exceptional communication.
- Established trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.
- Achieved aggressive monthly quota consistently.
Education
No Degree - Buisness
Northwest State Community College
Archbold, OHSkills
- Claims auditing
- Customer communication
- Claims processing
- Microsoft office
- Follow-up skills
- Information verification
- Legal compliance
- Confidentiality
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Team leadership
- Active listening
- Effective communication
- Data entry
Timeline
Claims Administrator
.Safelite Solutions
06.2022 - Current
Cafeteria Worker
Rossford Schools
08.2021 - 06.2022
Census Enumerator
United States Ce.
04.2020 - 10.2020
Customer Service Representative
Ohio BMV
11.2019 - 03.2020
Direct Sales Representative
Buckeye Broadband
02.2016 - 06.2017
No Degree - Buisness
Northwest State Community College
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