Alicia Hernandez
Deming,NM
Summary
Experienced Operating Room Technician with a proven track record in diverse surgical settings. Strong technical skills and strict adherence to sterilization protocols ensure optimal conditions for procedures. Ability to thrive in high-pressure environments while delivering quality patient care. Consistently enhanced operating room efficiency and patient satisfaction in previous roles.
Overview
22
22
years of professional experience
Work History
CAREGIVER
AMBERCARE
Deming, NM
02.2025 - Current
- Responsible for providing companionship to elderly patients.
- Assisted with daily activities which include cleaning, cooking, other household duties such as dishwashing and laundry.
MEDICAL ASSISTANT
COLORES UNITED
Deming, NM
10.2023 - 01.2024
- Organized medical supplies and updated inventory to optimize shelter operations.
- Prepared shelter for incoming migrant buses, ensuring smooth transitions.
- Performed intake assessments and verified migrant documentation for compliance.
- Assisted migrants in obtaining bus or plane tickets for travel arrangements.
- Treated wounds, managed dressing changes, and addressed lice infestations.
- Conducted vital sign checks and administered over-the-counter medications as needed.
- Accurately logged all treatments and medications in Medical Administration Record (MAR).
PHYSICAL SCIENCE TEACHER
RED MOUNTAIN MIDDLE SCHOOL
Deming, NM
02.2023 - 08.2023
- Crafted engaging lesson plans for physical science curriculum to boost student learning outcomes.
- Facilitated hands-on experiments to deepen understanding of scientific concepts.
- Implemented classroom management strategies to cultivate positive learning environments.
- Contributed to assignment grading and daily bell work management for streamlined classroom operations.
- Utilized technology tools for interactive learning and efficient assessments.
- Participated in training sessions to enhance preparedness for daily classroom activities.
CAREGIVER
MOUNTAIN SHADOWS
Deming, NM
02.2022 - 03.2023
- Maintained cleanliness in client households through sweeping, mopping, vacuuming, and dusting.
- Managed laundry tasks, including washing and drying.
- Prepared nutritious meals to meet dietary preferences.
- Provided companionship to enhance client well-being.
- Accompanied clients on essential errands twice weekly, ensuring timely completion of tasks.
BARTENDER
YOYA’S
Deming, NM
05.2015 - 09.2015
- Served food and beverages to patrons in bar area, ensuring timely service.
- Balanced cash drawers accurately to maintain financial integrity.
- Conducted daily inventory and restocked bar supplies including wine, beer, liquor, and garnishes.
- Executed thorough cleaning duties to uphold cleanliness standards in bar area.
BARTENDER
STARMAX
Deming, NM
09.2014 - 01.2015
- Delivered food and beverages to customers in bar and bowling alley.
- Ensured positive patron experiences through exceptional customer service.
- Managed inventory levels and restocked supplies efficiently.
- Balanced cash drawers and conducted biweekly inventory audits.
- Executed cleaning duties to maintain a fully operational bar.
MEDICAL BILLING SUPERVISOR
A PERFECT MEDICAL BILLING
Las Cruces, NM
03.2012 - 01.2013
- Managed daily operations of medical billing department, ensuring compliance and efficiency.
- Supervised staff training on billing procedures, emphasizing adherence to regulations.
- Reviewed and approved billing claims for accuracy and completeness.
- Implemented process improvements that enhanced overall billing efficiency.
- Accessed online provider portals to verify eligibility, benefits, and submit claims.
- Maintained expertise in ICD-9, CPT, and HCPCS codes for accurate billing.
- Billed commercial and Medicaid insurance for Durable Medical Equipment nationwide.
- Managed software systems for tracking billing submissions and payments.
NON-CERTIFIED SURGICAL TECHNICIAN
SURGICAL SOLUTIONS
Las Cruces, NM
01.2010 - 10.2010
- Assisted during laparoscopic surgeries across general, gynecological, urological, and orthopedic specialties.
- Maintained operating room cleanliness and organization while ensuring compliance with safety protocols.
- Prepared sterile instruments and supplies for surgical procedures, adhering to established protocols.
- Monitored patient vitals and assisted with anesthesia administration as required during surgeries.
- Executed sterile techniques for setting up operating rooms with necessary equipment and instruments.
- Collaborated with surgical team to enhance workflow efficiency during procedures.
- Conducted regular inventory checks and restocked surgical supplies to ensure availability.
- Provided post-operative wound care assistance, including dressing changes and suturing removal.
MEMBER SERVICE REPRESENTATIVE
WHITE SANDS FEDERAL CREDIT UNION
Las Cruces, NM
04.2007 - 12.2009
- Opened accounts including savings, checking, money-market, IRA, auto, and signature loans.
- Maintained monthly sales goals for mechanical warranties and GAP insurance on auto loans.
- Calculated debt-to-income ratios and documented all completed work accurately.
- Educated members on financial literacy and responsible banking practices.
- Processed loan applications while guiding members through the approval process.
- Resolved member complaints promptly to enhance satisfaction and loyalty.
- Collaborated with team members to improve service delivery and member experience.
- Performed cash handling duties, ensuring secure deposits and withdrawals for member accounts.
PATIENT CARE COORDINATOR
RIO GARNDE MEDICAL GROUP
Las Cruces, NM
04.2004 - 09.2005
- Managed patient scheduling, ensuring timely appointments for medical providers.
- Answered phones and resolved patient inquiries to enhance overall experience.
- Registered patients and verified eligibility and insurance benefits efficiently.
- Maintained accurate electronic health records for patient confidentiality and security.
- Assisted medical staff in preparing charts and documentation for patient visits.
- Collected copayments and balanced money drawer to support billing processes.
- Collaborated with healthcare teams to optimize patient flow and service delivery.
- Established professional relationships with physicians and staff to create a positive environment.
Education
Bachelor of Science - Nursing
New Mexico State University
Las Cruces, NM12.2018
Skills
- Safety compliance protocols
- Collaborative teamwork
- Clear communication
- Conflict resolution
- Organizational multitasking
- Emergency first aid
- Patient lifting techniques
- Direct care provision
- HIPAA adherence
- Daily living support
- Patient advocacy
- Dependability and timeliness
- Incident documentation
- Safety awareness
- Quality clinical standards
- Healthcare records management
- Analytical problem-solving
- PPE usage
- Medication administration
- Vital signs monitoring
- Wound care procedures
- Hygiene assistance
- Client relationship management
- Care plan development
- Efficient time management
- Flexible scheduling availability
- Incapacitated patient care
- Patient companionship
- Case management
- Care plan adherence
- COVID-19 policy compliance
- Cultural sensitivity awareness
- Chronic condition management
Additional Information
Available to start working immediately.
Accomplishments
- President's List
- Dean's List
Languages
English
Professional
Spanish
Limited
Clinical Rotations
- Two Rotations Level 2 trauma ICU
- One Rotation Med Surg Rotation
- One Rotation Oncology
- Capstone In Level 1 Trauma Center Operating Room
References
- Angelica Aguirre, Emergency Room Registered Nurse at Mimbres Memorial Hospital
Ph. 956-319-5275
- Irene Perrault, Retired ICU Charge Registered Nurse at Del Sol Medical Center
Ph. 915-679-0123
- Adriana Anderson, President at White Sands Federal Credit Union
Ph. 915-526-5193
Timeline
CAREGIVER
AMBERCARE
02.2025 - Current
MEDICAL ASSISTANT
COLORES UNITED
10.2023 - 01.2024
PHYSICAL SCIENCE TEACHER
RED MOUNTAIN MIDDLE SCHOOL
02.2023 - 08.2023
CAREGIVER
MOUNTAIN SHADOWS
02.2022 - 03.2023
BARTENDER
YOYA’S
05.2015 - 09.2015
BARTENDER
STARMAX
09.2014 - 01.2015
MEDICAL BILLING SUPERVISOR
A PERFECT MEDICAL BILLING
03.2012 - 01.2013
NON-CERTIFIED SURGICAL TECHNICIAN
SURGICAL SOLUTIONS
01.2010 - 10.2010
MEMBER SERVICE REPRESENTATIVE
WHITE SANDS FEDERAL CREDIT UNION
04.2007 - 12.2009
PATIENT CARE COORDINATOR
RIO GARNDE MEDICAL GROUP
04.2004 - 09.2005
Bachelor of Science - Nursing
New Mexico State University
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