ALICIA HERNANDEZ JIMENEZ
Brandon
Summary
Highly motivated and industrious professional poised to contribute a blend of expertise and determination towards optimizing business outcomes. Thriving in both collaborative team environments and self-directed roles, I harness a strong work ethic to swiftly adapt to varying processes and drive organizational objectives. Fueled by a passion for growth and efficiency, I consistently seek opportunities to meet company needs and elevate service value, embodying a resourceful and results-driven approach.
Overview
6
6
years of professional experience
2026
2026
years of post-secondary education
Work History
Sales Associate
Newslink Associates
Tampa
10.2024 - Current
- Assessed customer needs to provide assistance and information on product features.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Adhered to company initiatives and achieved established goals.
- Handled returns and exchanges according to company policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Provided customer service to ensure satisfaction.
Server
Gran Agave
Riverview
10.2021 - 10.2024
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate food and drink orders from guests.
- Delivered food and beverages promptly to tables.
- Maintained cleanliness of dining area and table settings.
- Assisted in training new servers on restaurant procedures.
- Processed payments and ensured accurate cash handling procedures were followed.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Restaurant Hostess
Gran Agave
Riverview
10.2021 - 10.2024
- Maximized table turns and rotated seating for maximum guest satisfaction
- Provided exceptional customer service to ensure that guests left satisfied
- Managed reservations for large groups or special events within the establishment
- Trained new employees on restaurant's best practices and responsibilities
- Recorded and prepared to-go orders
- Answered telephones to record and confirm reservations and answer establishment questions
- Completed opening and closing procedures according to set standards
- Utilized problem solving skills when resolving conflicts between staff members or customers
Restaurant Hostess
Latin Grill
Brandon
05.2020 - 10.2021
- Monitored restaurant activity to determine seating and dining flow
- Managed the seating chart efficiently by rotating tables as needed during busy periods
- Maintained a professional appearance at all times while adhering to the dress code policy
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Organized reservations for large parties and special events in accordance with company policies
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Engaged with guests to maximize satisfaction with food and service
Education
Associate of Arts - Architecture Pathway
Hillsborough Community College
FloridaSkills
- Interactive communication skills
- Sales
- Solution Oriented
- Phone Etiquette
- Professional Appearance
- Guest complaint resolution
- Empathy and understanding
- Problem-solving abilities
- Strong multitasking
- Positive attitude
- Time management
- Organizational skills
- Point of sale operation
- Cash-handling procedures
- Cash register operation
- Sales transactions
Languages
- Spanish, Native
- English, Bilingual
- Spanish
- English
Timeline
Sales Associate
Newslink Associates
10.2024 - Current
Server
Gran Agave
10.2021 - 10.2024
Restaurant Hostess
Gran Agave
10.2021 - 10.2024
Restaurant Hostess
Latin Grill
05.2020 - 10.2021
Associate of Arts - Architecture Pathway
Hillsborough Community College