Alicia Herrera
Dallas,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Results-driven E-Commerce Supervisor known for high productivity and efficient task completion. Possess specialized skills in digital marketing strategies, inventory management systems, and customer relationship management. Excel in leadership, communication, and problem-solving to enhance team performance and drive sales growth.
Overview
9
9
years of professional experience
Work History
Customer Service/E-Commerce Supervisor
Whole Foods Market Inc
12.2017 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Increased customer satisfaction through optimized order fulfillment.
- Monitored customer feedback to ensure high levels of satisfaction with products and services.
- Ensured seamless business operations through strategic task delegation.
- Managed incoming calls from external customers and internal staff members.
- Ensured efficient operation of refrigeration systems for enhanced safety
Cashier
Whole Foods Market Inc
07.2016 - 12.2017
- Addressed customer inquiries swiftly and efficiently.
- Fostered loyalty among clients leading to increased return visits
- Accommodated flexible hours promoting efficient workflow.
- Operated cash register to record transactions accurately and efficiently.
- Used suggestive selling techniques to promote add-on sales.
- Processed discounts by validating and applying coupon codes.
To Go Attendant
Chili's Restaurant
04.2016 - 10.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Facilitated smooth team readiness for optimal customer service by managing task turnover processes.
- Kept up-to-date on menu items and specials offered throughout the day.
- Approached encounters with guests and colleagues in courteous and service-oriented manner, creating friendly work environment.
Education
High School Diploma -
North Mesquite High School
Mesquite, TX05-2001
Skills
- Relationship Development Expertise
- Account Management
- Complex Problem-Solving
- Action Planning
- Payment Processing
- Bilingual
- Operations Management
- Goal-Oriented
- Employee Motivation
- Flexible and Adaptable
- Empathy and Compassionate Care
Accomplishments
- Advanced Culture Champion
Timeline
Customer Service/E-Commerce Supervisor
Whole Foods Market Inc
12.2017 - Current
Cashier
Whole Foods Market Inc
07.2016 - 12.2017
To Go Attendant
Chili's Restaurant
04.2016 - 10.2016
High School Diploma -
North Mesquite High School