Alicia Herring
Jacksonville,FL
Summary
Dedicated Child Welfare Case Manager with a strong record in home visits and family assessments. Skilled in identifying child and family needs, facilitating referrals, and linking clients to essential services. Committed to maintaining detailed case documentation that meets CHS, funders, and DCF requirements while prioritizing child safety. Experienced in vocational assessment and career planning for individuals with disabilities, focusing on client development and support.
Overview
23
23
years of professional experience
Work History
FSC Case Manager/ Child Welfare Case Manager
Camelot Community Care, Inc.
Orange Park, FL
03.2024 - Current
- Assess child and family needs to create referrals and linkages to services such as subsidy and medical coverage.
- Facilitate removal and placement of children into safe and stable care while also supporting the families and care givers during the process.
- Develop and maintain quality case and program written documentation that reflects client progress and meets CHS, funders, and DCF requirements.
- Travel to conduct home visits to access children’s living environments and provide recommendations to their families and caregivers in a supportive manner.
- Testify at court by providing client case status reports and recommendations regarding reunification, termination of parental rights or other permanency plans.
- Continuous engagements with family unit with the goal of positive changes.
- Identify and implement educational, medical and dental needs for children in care.
- Conduct home visits with children in pre-adoptive placements that include the assessments of child-safety, well-being and permanency.
- Attend court hearings, prepares and files all court documents as scheduled.
- Case Management: Family assessment, Service plan development, Progress monitoring, Client advocacy, Documentation, Crisis intervention
- Legal & Regulatory: Child welfare laws, Court proceedings, Compliance, Reporting requirements, Confidentiality protocols, Legal documentation
- Technologies: CASEWORKS (Case Management Software), FamLink, SACWIS, Microsoft Office Suite, Data entry, Digital filing systems, FSFN
Sales Consultant
LOU SOBH'S HONDA OF THE AVENUES
Jacksonville, FL
05.2019 - 03.2024
- Sales and Marketing Issue Resolution
- Contract Negotiation
- Sales Conversion
- New/Used Car purchases
- Customer Service
- Verbal/Written communication
- Leasing Options
- Product Knowledge
- Auto Financing
- Engaging with diverse customers
Mental Health Counselor/ Case Manager
OneCare BHS
Elizabeth City, NC
06.2009 - 05.2019
- Responsible for linking, referring, coordinating services on behalf of client
- Provide case management
- Providing CST services to at risk population
- Responsible for creating, implementing and monitoring service plan to ensure clients’ needs are being met by team
- Travel to conduct home visits to access children’s living environments and provide recommendations to their families and caregivers in a supportive manner.
- Identify and implement educational, medical and dental needs for children in care.
- Responsible for providing accurate documentation of services being rendered within 24 hr of services mandated by state standards.
- Responsible for revisions of case plan and follow up with discharge process when needed.
- To maintain regular contact with providers such as Value Options, NCTOPPS and ECBH
- Treatment plans, mental health assessments, LOCUS, progress notes, intake/discharge, reauthorization for MCOs
- Comprehensive case management
- Mental Health/Substance Abuse
- Facilitate meal groups, leisure groups, activities of daily living groups, community outings
- Medication monitoring: Psychotropic and physical health
- Medication training: Psychotropic and physical health
- Observe/Monitor client behavior and responses to treatment
- Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health
Qualified Professional
Internal Family Relations, Inc
Camden, NC
01.2006 - 05.2009
- Responsible for linking, referring, coordinating services on behalf of client
- Provide case management
- Providing Intensive in Home and CST services to at risk population
- Responsible for creating, implementing and monitoring service plan to ensure clients’ needs are being met by team
- Responsible for providing accurate documentation of services being rendered within 24 hr of services mandated by state standards.
- Responsible for revisions of case plan and follow up with discharge process when needed.
- To maintain regular contact with providers such as Value Options
Qualified Professional
Positive Connections, Inc
Plymouth, NC
04.2007 - 01.2008
- Responsible for linking, referring, coordinating services on behalf of client
- Worked directly with clients and supervisor of non-profit community center providing strategic planning and community services.
- Monitored multiple caseloads and monitored mentors provided by the community center to assist in coordination and oversight of initial and ongoing assessment of activities.
- Played key role in preparing successful client-based relationships and maintaining successful service plans for families and individuals.
Counselor/Mentor
Disabled Veterans Affairs
Toledo, OH
02.2004 - 03.2007
- Responsible for linking, referring, coordinating services on behalf of client
- Worked directly with veterans diagnosed with PTSD, paranoia, panic disorders and other mental/ physical illnesses and limitations.
- Monitored multiple caseloads of clients seeking various community services and mental health needs.
- Coordinated, referred and linked client to services necessary for maintenance of needs.
- Documented records according to state standards
Associate Professional/Mentor
Disabled Veterans Affairs
Toledo, OH
08.2002 - 01.2004
- Worked within the MH/DD/SAS system of care and provided community support services to directly address the recipient's diagnostic and clinical needs under the direction of Qualified Professional and Team Supervisor.
Education
BA - Individualized Studies/Social Work
University of Toledo
Skills
- Crisis intervention and management
- Client advocacy and empowerment
- Behavioral health expertise
- Case management and documentation
- Effective communication skills
- Leadership and mentoring
- Organizational skills
- Salesforce proficiency
- Customer service excellence
- Presentation and report writing
- Negotiation and conflict resolution
- Interdisciplinary collaboration
- Data analysis and entry
- Emotional intelligence
- Sales conversion strategies
- Contract negotiation expertise
- Product knowledge
- Sales quota achievement
- Sales pitching techniques
- Incoming call management
- Upselling strategies
- Email management skills
- Customer complaint resolution
- Persuasive communication skills
- Call center experience
County
Duval County
Interview Availability
Need 24-48 hours prior notice
Supplier Skill Assessment Grid
10+ years, Region B, More than 400mbps, No
Timeline
FSC Case Manager/ Child Welfare Case Manager
Camelot Community Care, Inc.
03.2024 - Current
Sales Consultant
LOU SOBH'S HONDA OF THE AVENUES
05.2019 - 03.2024
Mental Health Counselor/ Case Manager
OneCare BHS
06.2009 - 05.2019
Qualified Professional
Positive Connections, Inc
04.2007 - 01.2008
Qualified Professional
Internal Family Relations, Inc
01.2006 - 05.2009
Counselor/Mentor
Disabled Veterans Affairs
02.2004 - 03.2007
Associate Professional/Mentor
Disabled Veterans Affairs
08.2002 - 01.2004
BA - Individualized Studies/Social Work
University of Toledo