Alicia Hessert
Oakland,FL
Summary
Motivational leader and safety professional with advanced supervisory, auditing, and customer service skills. Knowledgeable about documentation, safety standards, and training. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
1
1
year of professional experience
Work History
Safety Specialist
SeaWorld Orlando
Orlando, FL
09.2024 - Current
- Conduct safety inspections of all park areas, identifying hazards and providing corrective action recommendations.
- Develop and implement safety procedures to ensure compliance with OSHA regulations.
- Conduct accident investigations to determine the root cause and areas of improvement.
Assistant Supervisor, Guest Arrival
Water Country USA
Williamsburg, VA
05.2024 - 09.2024
- Oversaw team of ambassadors to ensure safe and efficient guest flow into the park, providing counseling and documentation when necessary.
- Ensured cashiers in toll booths, guest services, and cabanas used proper procedures and received proper training.
- Assisted guests with any questions, concerns, or inquiries that were not able to be solved by team members.
- Created schedules for the Guest Arrival team in compliance with daily budget and park attendance.
- Completed internship in role, which included seminars with park professionals, shadowing salaried department leaders, and presenting a project to management and corporate.
Assistant Supervisor, Park Operations
Busch Gardens Williamsburg
Williamsburg, VA
05.2023 - 05.2024
- Completed opening and closing procedures, checklists, and paperwork for all assigned ride, shows, and park quality areas.
- Lead teams of ambassadors, providing counselling and guidance when necessary.
- Coordinated daily assignments including scheduling, breaks, rotations, and training.
- Assisted in the development of operational policies, procedures and standards.
- Completed a leadership internship in role which included attending seminars, shadowing salaried leaders, and completing a project to help employee retention and satisfaction.
Education
Bachelor of Arts - Hospitality Management
University of South Florida
Tampa, FL05-2026
Skills
- Staff motivation and discipline
- Staff scheduling
- Coaching and Mentoring
- Health and safety compliance
- Team leadership
- Customer service standards
Timeline
Safety Specialist
SeaWorld Orlando
09.2024 - Current
Assistant Supervisor, Guest Arrival
Water Country USA
05.2024 - 09.2024
Assistant Supervisor, Park Operations
Busch Gardens Williamsburg
05.2023 - 05.2024
Bachelor of Arts - Hospitality Management
University of South Florida