Alicia Hilbrich
Lafayette,IN
Summary
Experienced dining professional with a strong track record in managing dining services and enhancing guest experiences. Skilled in fostering collaborative team environments and consistently delivering high-quality results. Adaptable to dynamic needs, excels in operational management and providing excellent customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Dining
Cumberland Pointe Health Campus
11.2022 - 02.2025
- Monitored food production processes, making necessary adjustments to preparation, portioning, and overall quality
- Maintained strict safety and sanitation standards across all areas
- Strengthened operational controls to reduce waste and manage costs effectively
- Led daily staff meetings to reinforce policies and keep team members informed on meal plans
- Ensured kitchen cleanliness and sanitation through proper procedures and scheduled deep cleaning of surfaces and equipment
- Oversaw weekly events while working with other departments
- Managed a team of 35 culinary professionals for efficient service delivery, resulting in increased customer satisfaction.
- Continuously improved operations by monitoring resident feedback and making necessary adjustments in response to their concerns and suggestions.
- Organized staff schedules efficiently, balancing employee availability with peak business hours for optimal coverage during high-demand periods.
Operating Partner/Training General Manager
Panera Bread
10.2018 - 09.2022
- Opened a new café, successfully doubling sales while earning a perfect score on the EcoSure audit—achieved during the challenges of a pandemic
- Developed management team members to seamlessly step into higher roles as opportunities arose
- Trained and mentored multiple managers and managers-in-training, while also guiding new general managers across the company
- Managed all financial aspects of the café, consistently balancing costs and ensuring strong financial performance
- Delivered engaging training sessions through role-playing, simulations, and team exercises for a staff of over 60
- Operated the number 19 cafe out of 2,230 in the United States
- Led orientation sessions and structured on-the-job training to set new hires up for success
- Analyzed data trends to identify areas for improvement and drive informed decision-making processes.
- Conducted daily, weekly, and monthly coaching, counseling, and feedback sessions to support team development
- Assessed the effectiveness of training programs and provided recommendations to upper management for continuous improvement
- Managed all HR-related matters within the café, including recruitment and employee relations
- Led hiring efforts for the café and provided support for catering operations
- Assisted multiple café locations with a "one team, one Panera" mindset, consistently upholding company values
- Built a strong pipeline of future managers while providing leadership support to multiple cafés in the 2.5 years since launching the new location. Developed and trained 20 managers and 3 general managers
- Streamlined inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
- Reviewed internal workflows regularly to identify bottlenecks for proactive improvements leading to increased productivity.
General Manager
Panera Bread
03.2014 - 10.2018
- Drove sales growth, elevating the café to rank #19 in the company
- Trained multiple managers-in-training, many of whom advanced successfully within the company
- Developed team managers who progressed to become successful general managers
Kitchen Manager
Logan's Roadhouse
02.2012 - 03.2014
- Performed daily inspections of refrigerators and freezers to ensure proper food storage, accurate labeling, and sanitized surfaces
- Managed food and beverage deliveries, ensuring orders aligned with budget and food cost guidelines
- Assigned food preparation tasks to a team of 30 cooks, verifying accuracy and quality of meal production
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Analyzed past supply needs and projected business levels to effectively estimate required inventory
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Ensured compliance with health codes, sanitation regulations, and licensing requirements, preventing potential fines
- Assisted with meat cutting to ensure proper weight and cuts of steaks
- Mentored and trained over 40 team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
General Manager
Hooters
05.2004 - 01.2012
- Manually prepared monthly P&Ls, ensuring a deep and detailed understanding of financial reports
- Managed a $2 million operation while implementing training strategies to develop successful managers
- Led all promotional days, hiring events, and community involvement initiatives
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Oversaw a team of 75+ employees, handling scheduling, food orders, and inventory management
Education
Bachelor of Science - Hospitality with an emphasis in Food Service
Purdue University
Skills
- Human Resource Management
- Talent Acquisition
- Employee Onboarding
- Team Performance Enhancement
- Collaborative Leadership
- Effective Team Leadership
- Financial Performance Management
- Food Service Management
- Effective Schedule Coordination
- Inventory Control
- Overseeing Dining Operations
- Food Safety Compliance
- Menu Development
- Cleaning and Sanitation
- Service Excellence Guidelines
- Operational excellence
- Leadership and team building
- Multitasking and organization
- Data-driven decision making
- Sanitation standards
- Team player
- Employee engagement
- P&L management
- Team training and development
Certification
- SERV Safe Certified
- Certified Dietary Manager
References
Jonathan Anderson= 515.509.5113
Zakiyah Rahman=765.838.9189
Brandon Ezell=765.421.9832
Nathan Comley=859.940.3653
Timeline
Director of Dining
Cumberland Pointe Health Campus
11.2022 - 02.2025
Operating Partner/Training General Manager
Panera Bread
10.2018 - 09.2022
General Manager
Panera Bread
03.2014 - 10.2018
Kitchen Manager
Logan's Roadhouse
02.2012 - 03.2014
General Manager
Hooters
05.2004 - 01.2012
- SERV Safe Certified
- Certified Dietary Manager
Bachelor of Science - Hospitality with an emphasis in Food Service
Purdue University
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