ALICIA HILL
Burnham,il,IL
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills. Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level central scheduling position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
EVS Technician
Silver Cross Hospital
10.2022 - Current
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
- Reduced the risk of infection by properly disposing of hazardous materials and maintaining strict hygiene protocols.
- Emptied and decontaminated trash containers to efficiently reduce waste.
DSD Receiver
Walmart.com
09.2020 - 10.2022
- Performed routine equipment inspections, ensuring proper functionality and identifying potential maintenance needs to prevent operational downtime.
- Participated in ongoing training opportunities to stay current on industry best practices related to receiving processes and procedures.
- Assisted management with purchasing decisions based on expert analysis of inventory needs and trends.
- Increased processing speed for incoming shipments by creating a streamlined system for opening packages, checking contents against invoices, and logging received items into the database.
- Streamlined the receiving process for improved efficiency by implementing an organized system for unloading trucks.
- Facilitated smooth operations by coordinating with sales, merchandising, and shipping departments regarding inventory availability and requirements.
- Communicated operational inconsistencies of store or vendors to manager for resolution.
Customer Host
Wal-Mart
01.2016 - 10.2019
- Greet Customers
- Checking receipts at doors with sensor issues/ no bag items
- Service Desk- Floater-assisting customers with defective products/ returned products and refunds
Care Worker
Ray Graham Association
01.2013 - 01.2016
- Worked with people with disabilities by assisting them with their daily living skills.
CASHIER
Wendy’s Restaurant
01.2012 - 01.2013
- Cooked customer food order (s)
- Cleaned-up store during open hours/After closing hours
Customer service desk
Home Depot
01.2010 - 01.2011
- Checked receipts at doors with sensor issues
- Service Desk- assisted customers with defective products/ returned products/refunds
DSp
Ray Graham Association
Addison , Illinois
09.2007 - 12.2009
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Case Aide
Haymarket
Chicago , Illinois
04.2005 - 09.2007
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Aide, Autistic Kids
Pactt Learning Center
Oak Park, IL
05.2003 - 04.2005
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Education
Cornerstone Christian Correspondence School
Townsend, Georgia01.2008
Skills
Customer service skills
- Reliability and punctuality
- Sanitation Procedures
- Stock management
- Safety Standards and Protocols
- Checklists and Recordkeeping
- Strong Work Ethic
- Decision-Making
- Administrative Support
- Communication and Interpersonal Skills
- Productivity and Time Management
- New Employee Training
References
Upon request
Languages
English
Full Professional
Timeline
EVS Technician
Silver Cross Hospital
10.2022 - Current
DSD Receiver
Walmart.com
09.2020 - 10.2022
Customer Host
Wal-Mart
01.2016 - 10.2019
Care Worker
Ray Graham Association
01.2013 - 01.2016
CASHIER
Wendy’s Restaurant
01.2012 - 01.2013
Customer service desk
Home Depot
01.2010 - 01.2011
DSp
Ray Graham Association
09.2007 - 12.2009
Case Aide
Haymarket
04.2005 - 09.2007
Aide, Autistic Kids
Pactt Learning Center
05.2003 - 04.2005
Cornerstone Christian Correspondence School