Summary
Overview
Work History
Education
Skills
Certification
Planning, organizing
Timeline
Generic

Alicia Hinton

Tuscaloosa,AL

Summary

I am a Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. I Employ an empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. I Operate well in both virtual, over the phone and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations. As the Daughter of first Generation immigrants I love helping those who don't have the support my parents did in closing that language barrier in any field. I am highly experienced and passionate, but also open minded and ready to learn more and continue adapting to the ever changing and progressing Interpreter field. I am Organized and dependable always holding a positive attitude and smile.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Freelance Interpreter

Pf Transport Services Inc.
02.2021 - Current
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
  • Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
  • Ensured compliance with industry standards and best practices by maintaining up-to-date knowledge of relevant terminology and concepts.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Communicated with clients to understand interpreting needs and provide best service possible.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
  • Maintained message content, tone, and emotion as closely as possible.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
  • Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.

Spanish Medical Interpreter

Hamilton County Health Department
05.2018 - 08.2023
  • Enhanced patient understanding by providing accurate and timely translations during medical appointments.
  • Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
  • Improved patient satisfaction with the quality of medical services through clear communication and empathy.
  • Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
  • Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
  • Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
  • Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
  • Promoted cultural awareness among healthcare staff, fostering an inclusive environment for all patients regardless of language background.
  • Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
  • Followed ethical codes to protect confidentiality of patient medical information.
  • Explained health department policies and procedures to provide assistance to patients with limited English proficiency.
  • Verified understood medical information for patients by simplifying register.
  • Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
  • Attended training programs to improve professional knowledge and interpretation skills.
  • Interpreted conversations between foreign language-speaking clients and others.
  • Maintained message content, tone, and emotion as closely as possible.
  • Stayed current on new expressions and cultural changes impacting language translation.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Assisted with over the phone conversations in various departments.

Education

High School Diploma -

Northwest Highschool
Tunnel Hill, GA

Skills

  • Spanish Fluency
  • Language Proficiency
  • Cross-Cultural Communication
  • Professional Ethics
  • Relationship Building
  • Customer Service
  • Client Confidentiality
  • Conflict Resolution
  • Memory Retention
  • Attention to Detail
  • Critical Thinking
  • Consecutive Interpretation
  • Fluent Bilingualism

Certification

  • Language Line Academy - Certificate in Competence In Language Interpreting (English-Spanish) 4/4/2018
  • Certificate on Basics of Interpretation 4/27/23 (this is an on going training for MITS)

Planning, organizing

I love having an organized schedule and keeping myself on task, but not in a plain simple way. I enjoy incorporating color and fun into it and of course making it as cute and attractive as possible to my eyes. That motivates me to stay on track and keep my Schedule organized.

Timeline

Freelance Interpreter

Pf Transport Services Inc.
02.2021 - Current

Spanish Medical Interpreter

Hamilton County Health Department
05.2018 - 08.2023

High School Diploma -

Northwest Highschool

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Alicia Hinton