Alicia Hiscock
Middletown,CT
Summary
I am a hardworking and motivated individual who is seeking a job with the opportunity of having interactions and experiences with people from all walks of life. I enjoy working in a team setting, but I can stay on task and focused on individual projects and get them done efficiently and quickly. I have a heavy background in customer service and making sure that the costumer comes first and has a pleasant experience. I am an avid learner that enjoys developing new skills and improving on the ones I already have. I am reliable, consistent and very prompt. I take pride in my work and always make sure I am giving 110% effort
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Executive Assistant
Orthopedic Associates of Hartford
05.2023 - Current
- Handling scheduling for both appointments and surgical procedures efficiently.
- Served as the liaison for communication between patients, outside providers, and the orthopedic surgeon.
- Run clinic on patient days: I am in charge of checking out patients from their appointments, coordinating any follow ups, procedures, imaging, and referrals. My role is also critical in making sure the day flows and the provider stays in schedule.
- Processing paperwork: I am in charge of making sure all paperwork is addressed. I complete FMLA paperwork and any disability forms,
- I am responsible for making sure paperwork gets to the appropriate places, this includes making sure consent forms and pre-op clearances make it to the appropriate outside providers and surgical centers/hospitals.
- Coordinated interdepartmental efforts for timely resolution of patient requirements.
Client Service Supervisor
Aveanna Healthcare
03.2022 - Current
- Scheduling caregivers for medically fragile children and adults
- Managing 30+ cases
- Running payroll for roughly 50 nurses
- Answering phones, taking messages, transferring calls and handling situations as they come up
- Recruiting and hiring nurses and home health aides
- Keeping up to date documents through word and excel to localize data
Pharmacy Technician/office manager
Pioneer Health Compounding Pharmacy
06.2018 - 03.2022
- Answering phones, talking to patients, doctors, insurance companies, and other pharmacies
- Taking prescription refills: processing the orders confirming scripts are correct and the proper medications are being filled
- Helping customers when they are picking up orders, taking payments, and helping with supplement orders
- Trained in mailing out orders of prescriptions and supplements
- Trained on lab equipment: This job requires making medications, that process begins with selecting a formula, pulling all the chemicals required, weighing out powders, and following instructions on putting the product together
- I'm also trained on capsule machines
- Organizing and prioritizing orders and tasks to make sure that everything is operating in a smooth and efficient manner
- Training new staff as they are hired
- Creating a line of communication between patients, doctors, insurance companies, and the pharmacy
Manager
La Fiorentina Pastry Shop
09.2016 - 06.2018
- Cash out registers at the end of the night
- Open and Close the store
- Help customers
- Keep staff motivated and on task
- Take orders both on the phone and in person
Waitress
The Friendly Toast
12.2015 - 05.2016
- Welcome customers and seat them when they arrive at the restaurant
- Take orders and enter them into the register
- Frequently check with customers to make sure they have everything they need
Waitress
The Cheesecake Factory
11.2014 - 12.2015
- Greet guests and ensure they enjoy their time spent in the restaurant
- Take orders and make sure the orders arrive to the customers correctly
- Help explain and answer questions about the menu
Barista/Sales Associate
La Fiorentina Pastry Shop
11.2012 - 09.2014
- Serve customers
- Take orders
- Answer phone calls
- Clean the store
- Handle money
- Make coffees
- Stock products
Education
High school diploma -
Enfield High School
Enfield01.2011
Skills
- Customer Service
- Key Holder
- Barista Experience
- Cash Handling
- Coffee Experience
- Pharmacy Technician Experience
- Scheduling
- Compounding Medications
- Typing
- Laboratory Experience
- Payroll
Certification
Pharmacy Technician, Pharmacy Technician Certification
Assessments
- Customer Focus & Orientation Skills, Highly Proficient, 05/01/18
- Customer service, Highly Proficient, 06/01/21
Personal Information
Authorized To Work: US for any employer
Timeline
Medical Executive Assistant
Orthopedic Associates of Hartford
05.2023 - Current
Client Service Supervisor
Aveanna Healthcare
03.2022 - Current
Pharmacy Technician/office manager
Pioneer Health Compounding Pharmacy
06.2018 - 03.2022
Manager
La Fiorentina Pastry Shop
09.2016 - 06.2018
Waitress
The Friendly Toast
12.2015 - 05.2016
Waitress
The Cheesecake Factory
11.2014 - 12.2015
Barista/Sales Associate
La Fiorentina Pastry Shop
11.2012 - 09.2014
High school diploma -
Enfield High School
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