Alicia Hoefs

• A Business Systems Process Analyst -Subject Matter Expert (SME) that provides deliverable products to support the United States Transportation Command (USTRANSCOM) Business Process Reengineering.
• Duties and responsibilities include capturing and identifying areas/processes for improvement, creating process changes by integrating new processes with existing processes, devising and modifying procedures for user needs.
• Also, perform system analysis and configuration of activities, compare activities to current business processes, improve automation solution scope, identify optimization opportunities, and review entity-level controls.
• Provide continuous review of the operating effectiveness for lower-level controls, processes, and system operations, assist in process improvements to correct known and recurring issues.
• Identify and help correct the root cause of errors or omissions and help ensure proper and timely recording of financial data.
• Provide deliverable recommendations to USTRANSCOM using applied knowledge of Doctrine, Organization, Training, Leadership, Personnel, Facilities, and Policy (DOTmLPF-P) related to identification of essential change impacts that new material solutions.

• A Senior Transportation and Logistics Business Systems and Process Analyst provides deliverable products to support the United States Transportation Command (USTRANSCOM) provided lines of operation through research, analysis, and interviews.
• Roles and responsibilities include analyzing logistics and financial processes, writing responses, providing courses of action, and making recommendations to create more efficient future processes.
• Communicate with government officials to create detailed solutions for ERP systems that address the logistical, financial aspects, and auditability.
• Assist in developing, analyzing, and promoting the customer's needs and issues, including the responsiveness of required deliverables.
• Develop, lead, and conduct workshops, benchmarking, and surveys.
• Perform initial risk assessments for each end-to-end business process and related IT environment to create an inventory of all key controls, related risks, and gaps that may exist.
• Review the current identified Corrective Action Plans (CAPs) for all internally identified controls.
• Provide deliverable recommendations to USTRANSCOM using applied knowledge of DOTmLPF-P related to the identification of essential change impacts that new material solutions require.

Served as an Executive Assistant for Mann Lake Bee and Agricultural Supply.

• Responsible for a variety of complex, diverse administrative and operational duties in a fast-paced environment.
• Worked directly for the executive team and provided support to directors.
• Provided professional and proactive support, analysis reporting, data warehousing functions, management of schedules, coordination of air travel, facilities, and lodging.
• Ensured the corporation follows all federal, international, and state laws and regulations, including the FDA, USDA, DEA, EPA, DOA, DOT, and various customs agencies.
• Assisted with corporate product and shipment compliance, sales approvals, invoicing, receiving, fraud management, and computer program integration.
• Worked with corporate lawyers in the coordination of patent and trademark certifications, stateside and international.
• Achieved Employee of the Month in December 2022.
• Maintained company confidence and protected business operations by keeping sensitive information confidential.
• Managed executive schedules and coordinated calendar appointments effectively.
• Supported onboarding processes by preparing materials for new employees.

• Responsible for domestic and strategic-level management, movement planning and execution of over 25,000 Soldiers and 17,000 pieces of equipment including thirty aircraft and 4,000 containers.
• Managed and oversaw all facets of strategic surface and air movements in support of worldwide operations.
• Responsible for synchronizing and coordinating transportation support with higher commands and strategic enablers.
• I integrated and aggregated all matters of transportation requirements with logistics management and developed an effective program to ensure units were ready to move at a moment’s notice.
• I effectively and simultaneously planned air, land, and sea movements in North America, South America, Europe, and the Middle East.
• When COVID-19 impacted Europe, I coordinated and contracted for air, buses, rail, freight, and ships and rapidly transported over 1,500 personnel and 2,000 pieces of equipment back to the United States.
• During the immediate drawdown of Afghanistan, I was sought out to plan and coordinate the movements with Forces Command.
• Chosen to represent the Transportation Corps and Warrant officers in multiple Social Media Podcasts.
• I received The Ancient Order Saint Christopher, an award reserved for the top 10% of all transporters.

• A technical advisor to the commander, staff and subordinates on all matters pertaining to transportation operations and strategic movements.
• My responsibilities included planning, coordinating, and tracking the movements of over 4,500 personnel and 12,000 short tons of equipment.
• I also developed, planned, and coordinated training for air, ship, rail and freight load planning and movement of general cargo and hazardous goods.
• During this time, I successfully deployed and redeployed personnel and equipment within the United States, Europe, and Middle East.

• Provided analysis and identified critical transportation short falls within the Army land forces in the Pacific.
• I provided biweekly briefs to the Commanding General during theater operations and analysis for all deployments, exercises, and humanitarian relief/disaster relief.
• As a mobility supervisor I provided direct planning and support to all major exercises in which I coordinated transportation support, monitored, and coordinated over 3,000 personnel and 2,000 pieces of equipment to ensure critical milestones were met.
• I provided training on airfield operations and responsibilities in preparation for future movements.
• I also served as the resiliency trainer and sexual harassment and assault response and prevention specialist for the command during this time.

• The senior advisor for a movement control team by overseeing all strategic planning for air and land transportation requirements for all Army units in Italy, Air Force units and all Department of Defense activities in the Aviano Air Base Region.
• During this tenure I also deployed to Camp Leatherneck Afghanistan and provided direct support in multi-modal movements for two provinces.
• My team supervised and coordinated over 38,000 vehicles and 9,000 containers.
• I provided purpose and direction to forty-seven contracted logisticians, 4 Afghan Linguists and over 6,000 freight truck drivers, contracts valued at over $4 million.
• My team also conducted operations in Romania where I served as a customs clearance officer certifying all equipment moving in and out of the country for the Army.

• Planned and advised the command on current security operations, force protection threats, battlefield circulation control and route clearance providing direct support throughout Europe.
• I supervised and managed the security and communications sections.
• During this time, I developed, implemented, and maintained the command's Resiliency and Sexual Harassment and Assault Response Programs.

• Planned, coordinated, and executed air and land transportation requirements for senior military, civilian and foreign dignitaries hosted by the US Army's Training and Doctrine Command's Senior Leaders.
• Recognized by the command for exceptional logistical planning and cross level planning as a protocol lead.
• My section coordinated all transportation, administrative, security, ceremonial, and meeting requirements for all activities at the general officer level.

• Oversaw training personnel to provide In-transit visibility of cargo in fixed ports during Joint-Logistics-Over-The-Short Operations.
• I provided direct support for the execution of over thirty sealift operations.
• I also trained personnel on numerous automated transportation systems.
• I assisted the command prepare training calendars, planned, and coordinated all training events and resources.

• Supervised and trained all personnel to inspect all documentation and provide in-transit visibility on equipment and personnel at ports.
• We received commendable ratings in all areas during inspections which guaranteed on-time movement for all units we supported in the command.
• In conjunction with the Installation Transportation Office, I coordinated for highway clearance, personnel movements, shipment diversions, and cargo transfers.
• I trained team personnel on numerous transportation management systems.
• I led a 20-vehicle convoy for over 4,500 miles from San Francisco to Washington D.C. as part of the American Association of State Highway and Transportation Officials (AASHTO) interstate mission.
• I served as a range safety officer and implemented safety guidelines to qualify over 180 personnel on their weapons with zero incidents.

• Responsible for coordinating the departure and arrival of freight and personnel by air, rail, highway, and water.
• I deployed to the Middle East in support of Multi-National Coalition Forces Iraq and was responsible for ground and air movements.
• I managed and coordinated the upload and download of all cargo and personnel as well as coordinated for all aircraft requests for the area.
• In between deployments I operated at the Port of Charleston deploying all newly fielded up armored vehicles to Soldiers deployed.