Alicia Holden

• Responsible for daily planning, executing, managing the operations of the company, and reviewing efficiency, effectiveness and implement operational objectives
• Developing new strategies for marketing and scouting out new lenders with specialized programs to better service our clients
• Overseeing all loan officers, processing, underwriting, compliance, human resources, and finances of the company
• As a loan officer, I will accurately evaluate applicant's creditworthiness, ability to repay, and which programs best satisfy their need based on the appropriate documentation
• Gather all relevant records such as credit reports, financial reports, employment records, appraisals, and any other conditions for a loan approval and underwriting
• Educating and clarifying the risk and benefits associated with each loan program, terms, and well as government regulations
• Specializing in VA, FHA, USDA, Conventional and Jumbo loans
• Remaining up to date on all compliance/regulations, available lenders and restrictions, rates, and current market
• Generating new leads while preserving previous client relationships and the highest level of customer service
• Ensure all files are compliant, with an internal audit on every file and a monthly random audit
• Assist other loan officers as a loan officer assistant and processor.
• Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.

• Rigorously evaluates applicant's creditworthiness, ability to repay, and which programs best satisfy their need based on the appropriate documentation
• Gather all relevant records such as credit reports, financial reports, employment records, appraisals, and any other conditions for a loan approval and underwriting
• Educating and clarifying the risk and benefits associated with each loan program, terms, and well as government regulations with the client
• Specializing in VA, FHA, USDA, Conventional and Jumbo loans
• Remaining up to date on all compliance/regulations, available lenders and restrictions, rates, and current market
• Generating new leads while preserving previous client relationships and the highest level of customer service
• Ensure all files are compliant, with an internal audit on every file and a monthly random audit
• Assist other loan officers as a loan officer assistance and processor if needed.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.

• Properly evaluates applicant's creditworthiness, ability to repay, and which programs best satisfy their need based on the appropriate documentation
• Gather all relevant records such as credit reports, financial reports, employment records, appraisals, and any other conditions for a loan approval and underwriting
• Educating and clarifying the risk and benefits associated with each loan program, terms, and well as government regulations
• Specializing in VA, FHA, USDA, Conventional and Jumbo loans
• Remaining up to date on all compliance/regulations, available lenders and restrictions, rates, and current market
• Generating new leads while preserving previous client relationships and the highest level of customer service.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Developed a high-performing team through targeted recruitment, training, and performance management initiatives.

• Performs a multitude of duties including preparing and processing payroll, training all new employees, creating a training manual based on policies and procedures
• Assist in recruiting new loan officers and employees for company growth
• Provide all human resources needs, manage any employee disputes, and termination or assist in filing for retirement
• In addition to meeting with clients to review all finance options available
• Reviewing all documents for pre-qualification, pre-underwriting evaluation, and post audit exams on all loans
• Staying current and up to date on all local, state, and federal guidelines and compliance
• Developing new marketing strategies across all platforms to generate new lead sources.
• Enhanced loan approval rates by implementing effective underwriting guidelines and risk assessment strategies.
• Streamlined loan processing procedures for increased efficiency and faster turnaround times.

• Performs a multitude of duties including preparing and processing payroll, serve as a liaison between vendors, customers, and other agencies
• Carry out accounting responsibilities such as paying invoices, preparing contracts, requisitions for the purchasing of supplies and commodities, receiving and processing payments, and completing financial reports
• Also maintain vehicle logs and monthly maintenance reports
• Organizing travel for numerous employees
• Conduct inventory audits and property control for my location
• Work in alligator division administering tags and licenses, along with regulations
• In charge of issuing all fur tags, yearly audit reports, and severance tax payments for the state
• Employ several computer software systems and additionally perform general clerical duties
• Handle any disputes that arise from consumers in a timely and professional manner.
• Streamlined office operations by implementing efficient administrative processes and procedures.
• Enhanced communication between departments with timely and accurate preparation of reports and documents.

• Providing and coordinating telephone information and triage, scheduling and performing basic psychiatric assessments and recommending treatment appropriate to identify level of care needs and available resources
• Responsible for intake logs on all incoming calls, daily and monthly census reports, the admission process, and procedures
• Working with Medicare, Medicaid, and private insurance to verify benefits, authorization, and clinical verification, including ICD 10 codes
• Assist in training new employees and create a detailed training guide based off policy and procedures
• Also have training and experience in crisis intervention, CPR and CPI certified.
• Streamlined the intake process by implementing efficient data collection and organization methods.
• Enhanced patient satisfaction with timely and accurate information during the intake process.

Internship at St Tammany Parish Hospital. Primary focuses on case management/social services for emergency services, critical care, mental health, hospice, oncology, infectious diseases, surgery, and wound care patients. Help bridge the gap between community needs and resources; and advocating for my patients' needs.

• [Number] GPA 4.0

• Dean's List every semester
• Awarded [Award Name]
• [Number] GPA 3.875
• Ranked in Top [Number]2% of class
• [Honor's Society Name] President of Psi Chi Honors Society for Psychology, national and chapter member of Gamma Beta Phi, Sigma Alpha Lambda and National Society of Collegiate Scholars.