Alicia Holland
Birmingham,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Hostess
Olive Garden - Darden Restaurants
06.2023 - 07.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
CUSTOMER SERVICE
T.J. Maxx
10.2021 - 05.2023
- Engaged with customers to identify service needs and determine appropriate offerings
- Spoke clearly and persuasively in positive or negative situations, listening to customers to get clarification and respond to questions
- Demonstrated mastery of customer service call script to move smoothly past common issues and problems
Education
HIGH SCHOOL DIPLOMA -
Prattville High School
05.2023
Skills
- Interdepartmental Collaboration
- Exceptional Telephone Etiquette
- Cash Handling
- Customer Service
- Sales Expertise
- Customer Relations
Personal Information
Title: Customer Service
Timeline
Hostess
Olive Garden - Darden Restaurants
06.2023 - 07.2023
CUSTOMER SERVICE
T.J. Maxx
10.2021 - 05.2023
HIGH SCHOOL DIPLOMA -
Prattville High School