Alicia Horne
Dennis,MS
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Dollar General. Proven track record in training and mentoring staff, enhancing store operations, and implementing safety protocols. Recognized for increasing sales through effective merchandise promotion and maintaining high standards of workplace safety. In charge of dropping of deposit at start of my shift,as well as counting all cash drawers,including self checkout, and getting that days deposit secured. In charge of shutting down all POS stations,and entering alarm code and locking up the store for the night.
Overview
13
13
years of professional experience
Work History
Key Holder/ Lead Sales Associate
Dollar General
06.2020 - 10.2023
- Assisted in maintaining store cleanliness and organization to enhance customer experience.
- Operated cash register efficiently, ensuring accurate transactions and excellent customer service.
- Supported inventory management by restocking shelves and conducting regular stock checks.
- Trained new staff on operational procedures and best practices for store operations.
- Helped implement safety protocols to maintain a secure shopping environment for customers and employees.
- Collaborated with team members to achieve daily operational goals and improve workflow efficiency.
- Engaged with customers to address inquiries, resolve issues, and promote loyalty programs effectively.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
Patient Care Technician
Southern Magnolia Estates
02.2014 - 09.2019
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted in daily living activities, ensuring patient comfort and dignity.
- Documented patient care activities in electronic health records accurately.
- Collaborated with healthcare team to develop personalized care plans.
- Educated patients and families on post-treatment care and safety protocols.
- Maintained cleanliness and organization of patient care areas to enhance safety.
- Trained new staff on proper procedures for patient care tasks and equipment use.
- Implemented best practices for infection control, improving overall patient safety standards.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
Drive Thru Cashier
Hardee's
03.2011 - 09.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Delivered exceptional customer service in fast-paced drive-thru environment.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Collaborated with team members to streamline order fulfillment processes.
- Trained new staff on cash handling procedures and customer interaction standards.
- Implemented suggestions for improving workflow, reducing wait times during peak hours.
- Assisted in inventory management by monitoring stock levels and reporting shortages.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Education
High School Diploma -
Tishomingo County High School
Iuka, MSSkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Workplace safety
- Customer service management
- Bank deposits
- Staff training and development
- Staff oversight
- Alarm systems
- Daily reporting
- Team training and development
- Staff training
- Inventory monitoring
- Promotional planning
- Safety enforcement
- Sales proficiency
- Marketing initiatives
- Drawer counting
- Opening and closing coordination
- Store operations oversight
- Front end operations
- Employee oversight
- Sales floor organization
- Inventory and stocking
- Handling complaints
- Cash handling and reconciliation
- POS terminal operation
- Cash drawer reconciliation
- Merchandise promotion and display
- Shelving
- Product sales
Timeline
Key Holder/ Lead Sales Associate
Dollar General
06.2020 - 10.2023
Patient Care Technician
Southern Magnolia Estates
02.2014 - 09.2019
Drive Thru Cashier
Hardee's
03.2011 - 09.2014
High School Diploma -
Tishomingo County High School