Alicia Horton
Omaha,NE
Summary
Proven track record in enhancing customer satisfaction and operational efficiency at Stay Bridge Suites, demonstrating exceptional problem-solving and customer service skills. Skilled in service scheduling and maintaining high standards of cleanliness, leading to significant improvements in guest feedback and occupancy rates. Adaptability and professionalism underpin a commitment to excellence and team collaboration.
Overview
1
1
year of professional experience
Work History
Services Center Specialist
Iowa Department of Transportation
05.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service center inquiries.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Assistant Hotel Manager
Stay Bridge Suites
04.2023 - 03.2024
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
Education
High School Diploma -
Herbert Hoover High School
San Diego05.1994
Skills
- Professionalism and Work Ethic
- Customer Service
- Listening Skills
- Data Entry
- Service Scheduling
- Problem-Solving
- Multitasking
- Understanding Customer Needs
- Customer service excellence
- Organizational Skills
- Problem Resolution
- Decision-Making
- Adaptability and Flexibility
- Effective Communication
- Active Listening
- Calm Under Pressure
- Relationship Building
- Team building
- Self Motivation
- Task Prioritization
- Work Prioritization
- Product and service knowledge
- Goal Setting
- Professionalism
Timeline
Services Center Specialist
Iowa Department of Transportation
05.2024 - Current
Assistant Hotel Manager
Stay Bridge Suites
04.2023 - 03.2024
High School Diploma -
Herbert Hoover High School
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