Alicia Horwath
Phoenix,AZ
Summary
Accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment.
Overview
8
8
years of professional experience
Work History
Human Resource Director
StoneRidge Centers
12.2022 - Current
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Reduced turnover rates through effective talent acquisition and retention strategies.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Developed comprehensive training programs, resulting in higher employee satisfaction levels and performance improvements.
- Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
- Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
- Spearheaded diversity and inclusion efforts, fostering a welcoming workplace environment for all staff members.
- Implemented wellness programs to promote employee health, leading to lower absenteeism rates and increased productivity.
- Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
- Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
- Managed workforce planning initiatives, ensuring appropriate staffing levels across departments while minimizing costs associated with overtime or temporary workers.
- Supported talent development through coaching sessions with key personnel, assisting them in reaching their professional growth objectives.
- Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Directed hiring and onboarding programs for new employees.
- Educated employees on company policy and kept employee handbook current.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
Behavioral Health Technician
Stoneridge Centers
09.2022 - 12.2022
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Conducted assessments for accurate diagnoses, leading to the development of personalized treatment plans.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Participated in ongoing professional development opportunities, staying current with industry best practices and emerging trends for the delivery of effective mental health services.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behavior and immediately reported changes to supervising physician.
Freelance Pet Caregiver
Rover.com
12.2015 - 03.2022
- Enhanced pet owners'' satisfaction by providing personalized and attentive care to their pets.
- Increased customer loyalty through consistent, high-quality service for each pet in my care.
- Reduced pet owners'' stress levels by managing daily routines and schedules for their animals.
- Ensured a clean and safe environment for pets by maintaining sanitary living spaces and administering preventative health measures.
- Managed multiple client accounts concurrently while maintaining a high standard of care for each individual animal.
- Elevated client satisfaction rates with timely responses to inquiries and concerns regarding their pets'' welfare.
- Upheld excellent client relationships through regular progress reports detailing the physical, emotional, and behavioral status of their animals.
- Exceeded customer expectations with flexible service offerings tailored to individual pet needs and owner schedules.
Inbound Warehouse Associate
Chewy Distribution Center
06.2021 - 01.2022
- Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
- Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
- Reduced order processing time with diligent inspection of inventory for damages or discrepancies.
- Enhanced team productivity by assisting in training new warehouse associates on proper procedures and best practices.
Licensed Cosmetologist
Supercuts Hair Salons
09.2019 - 06.2021
- Enhanced client satisfaction by providing personalized hair and beauty consultations.
- Increased salon revenue through effective upselling of products and services.
- Performed various hair treatments for improved client hair health and appearance.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Built a loyal clientele base through exceptional customer service and personalized care.
- Collaborated with other stylists to create unique hairstyles for special events or projects.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Mentored junior cosmetologists, sharing industry knowledge and best practices for professional growth.
- Scheduled appointments efficiently while minimizing wait times to maximize client satisfaction.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Promoted salon offerings through social media channels, reaching new clients and increasing brand visibility online.
Education
Associate of Science - Physical Therapy Assistance
South University
Cleveland, OH09.2019
Certificate - Cosmetology
Avalon School of Cosmetology
Mesa, AZ10.2012
Skills
- Training Programs
- Payroll Coordination
- Investigative Oversight
- Personnel Files
- Compliance
- Human Resources Operations
- Training Development
Affiliations
- Society for Human Resource Management
Timeline
Human Resource Director
StoneRidge Centers
12.2022 - Current
Behavioral Health Technician
Stoneridge Centers
09.2022 - 12.2022
Inbound Warehouse Associate
Chewy Distribution Center
06.2021 - 01.2022
Licensed Cosmetologist
Supercuts Hair Salons
09.2019 - 06.2021
Freelance Pet Caregiver
Rover.com
12.2015 - 03.2022
Associate of Science - Physical Therapy Assistance
South University
Certificate - Cosmetology
Avalon School of Cosmetology
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