Alicia House
Cookeville,TN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Manager
Walgreens
05.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Associate
Panera Bread
06.2021 - 04.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Trained and mentored junior staff on customer service strategies and techniques.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Sandwich Artist
Subway
09.2020 - 12.2020
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Restocked and rotated stock in display case to mitigate stock loss.
Associate
Dollar General
06.2018 - 08.2018
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Education
Bachelor of Science - Biology
Tennessee Technological University
Cookeville, TN12.2024
High School Diploma -
Watertown High School
Watertown, TN05.2018
Skills
- Strategic Planning
- Customer Relationship Management
- Team Leadership
- Inventory Control
- Coaching and Mentoring
- Performance Tracking and Evaluations
- Complex Problem-Solving
- Managing Cash Register
- Maintenance and Repair Management
- Employee Relations
- Operations Oversight
- Workflow Planning
- Policy and Procedure Implementation
- Process Improvement
- Regulatory Compliance
- Improvement initiatives
Timeline
Manager
Walgreens
05.2022 - Current
Associate
Panera Bread
06.2021 - 04.2022
Sandwich Artist
Subway
09.2020 - 12.2020
Associate
Dollar General
06.2018 - 08.2018
Bachelor of Science - Biology
Tennessee Technological University
High School Diploma -
Watertown High School