Alicia Houseknecht
Spring Hill,FL
Summary
Ambitious Patient Coordinator with 20 years of experience and passion for the Dental industry. Personable, experienced with conflict resolution and sensitive to others' needs.
Overview
22
22
years of professional experience
Work History
Front Desk Coordinator
Trinity Dental Designs
06.2021 - 09.2024
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Maintained Dr and Hygiene schedule.
- Answered multi phones lines
- Insurance verifications, posting patient and Insurance payments.
- Patient treatment plans
Front Desk
Dr. Richard Grubb
05.2014 - 04.2017
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Office Manager Assistant
Bryant Dental Group
03.2009 - 04.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Front Desk/Surgical Assistant
Dr. Micheal Muul
10.2002 - 06.2007
- Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
Education
No Degree - Dental Assisting
Medix Trade School
Towson, MD05.2002
High School Diploma -
Overlea High School
Rosedale, MD06.2001
Skills
- Administrative Skills
- Administrative Support
- End-of-day reporting
- Visitor check-in skills
- Multi-Line Phone Systems
- Phone call direction
- Listening Skills
- Scheduling appointments
- Mail handling
- Credit and cash payments
Timeline
Front Desk Coordinator
Trinity Dental Designs
06.2021 - 09.2024
Front Desk
Dr. Richard Grubb
05.2014 - 04.2017
Office Manager Assistant
Bryant Dental Group
03.2009 - 04.2014
Front Desk/Surgical Assistant
Dr. Micheal Muul
10.2002 - 06.2007
No Degree - Dental Assisting
Medix Trade School
High School Diploma -
Overlea High School
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