Alicia Howard
Narrows,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Electronic Assembler
Moog Components Group
09.2008 - Current
- Assembled components per technical specifications and production guidelines.
- Put together analog and digital assemblies of all complexity levels.
- Inspected completed [Type] products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
- Installed completed assemblies into cases.
- Trained new employees in assembly skills to improve team production levels.
- Labeled components and monitored use to keep accurate records.
- Enhanced team performance with smooth distribution of needed supplies and subassemblies to each member.
- Stayed up-to-date on electrical codes and safety procedures to maintain efficiency and safety.
- Conferred with management and design staff to fully understand and comply with strict production specifications.
- Identified and corrected defects to bring completed products in line with tolerances.
- Self-motivated, with a strong sense of personal responsibility.
- Used precision measuring equipment to check final products for adherence to tolerance limits.
- Utilized soldering and welding equipment to join and secure components in place.
- Skilled at working independently and collaboratively in a team environment.
Assistant Manager
Virginia Dept Of Alcoholic Beverage Control
05.2001 - 08.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Evening Manager
Wades Supermarket
06.1996 - 05.2001
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Managed 6-8 employees in delivering smooth, productive night shift operations.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Processed customer orders quickly and accurately to meet dispatch targets.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Assessed and adjusted staffing levels to meet operational demands.
- Supervised security personnel in upholding staff, customer and building safety.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Certificate of Cosmetology - Cosmetology Education
Giles County Vocational School
Pearisburg, VA06.1997
High School Diploma -
Narrows High School
Narrows, VA06.1997
Skills
- Parts Assembly
- Safety Awareness
- Component Installation
- Power Tools
- Dial Calipers
- Component Cleaning
- Blueprint Interpretation
- Safety Management
- Continuous Education
- Soldering and Welding
- Electronic Troubleshooting
- Interpreting Schematics
- Maintaining Clean Work Areas
- Heat Gun Operations
- Detailed Instruction
- Detailed Documentation
- Reading Comprehension
- Read Schematics
- Active Listening
- Inventory Records
- Following Detailed Instructions
- Compliance Issues
- Repair Components
- Customer Needs Assessments
- Station Cleaning
- Quality Control
- Safety Requirements
Certification
- [Solder & Crimp Tool certification], Moog Components Group - Solder certification 2008 to present. Crimp tool certification 2022 to present.
Timeline
Electronic Assembler
Moog Components Group
09.2008 - Current
Assistant Manager
Virginia Dept Of Alcoholic Beverage Control
05.2001 - 08.2008
Evening Manager
Wades Supermarket
06.1996 - 05.2001
Certificate of Cosmetology - Cosmetology Education
Giles County Vocational School
High School Diploma -
Narrows High School
- [Solder & Crimp Tool certification], Moog Components Group - Solder certification 2008 to present. Crimp tool certification 2022 to present.
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