Hi, I’m
Alicia Hrytzay
Marathon,FL
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Summary
Customer-focused retail professional with a passion for delivering exceptional service. Born and raised in Marathon, Fl I have a cultivated a profound understanding and appreciation for the unique lifestyle and beauty our paradise has to offer. Raising my family in paradise has been a true blessing. I am actively involved in the community and in all my kids sports and activates. I am a Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision-making skills and sound judgment to positively impact company success. Skilled in solving complicated issues and making proactive operational changes.
Overview
22
years of professional experience
Work History
Andy & Dave's Garage, Inc.
Shop Manager
01.2016 - 08.2023
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Supervised and managed shop operations and tasks.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Kept orderly and accurate accounting records by monitoring sales documentation.
CVS Pharmacy, Retail
Store Manager
02.2007 - 09.2015
Job overview
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Publix Super Markets Inc
Deli Department Manager
02.2002 - 01.2007
Job overview
- Purchased products for deli department according to store product guidelines.
- Delivered front-end support to staff during rush periods.
- Contributed to schedule creation and set daily priorities for supervisory staff.
- Developed and implemented standard and special menu items and deli selections.
- Developed and implemented systems to maintained accurate records of product costs, production and losses.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Observed quality assurance standards to optimize freshness of deli products.
- Inventoried food products and associated materials on weekly basis.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Developed special promotions to increase revenues.
- Motivated staff to perform at peak efficiency and quality.
Education
Home SchoolMarathon, FL
GED
2002
Skills
- POS Systems
- Customer Service
- Critical Thinking
- Constructive Feedback
- Maintaining Clean Work Areas
- Workflow Schedules
- Customer Loyalty
- Manage Operations
- Desktops, Laptops and Mobile Devices
- Invoicing
- Effective Working Relationships
- Staff Recruitment
- Store Displays
- Profit and Loss Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shop Manager
Andy & Dave's Garage, Inc.
01.2016 - 08.2023
Store Manager
CVS Pharmacy, Retail
02.2007 - 09.2015
Deli Department Manager
Publix Super Markets Inc
02.2002 - 01.2007
Home School
GED