Alicia Hufstetler
Melbourne
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Excellent interpersonal skills and relationship building with consumers and colleagues.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist Intern
Anna Crawford's Children Advocacy Center
12.2015 - 05.2016
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Assisted in maintaining organized filing systems for client records and documentation.
- Collaborated with team members to streamline office procedures and enhance workflow efficiency.
- Conducted phone screenings, directing calls to appropriate departments or personnel effectively.
- Supported event coordination by preparing materials and setting up meeting spaces as needed.
- Trained new interns on front desk protocols and best practices for customer interactions.
- Improved overall workplace morale through friendly interactions with colleagues fostering an inclusive atmosphere where everyone felt valued respected.
- Greeted visitors warmly guided them purposefully to their destinations within building providing excellent first impression company.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding personal and financial client data.
- Handled challenging situations involving disgruntled customers tact diplomacy ultimately resolving issues satisfaction both parties involved.
- Transcribed forensic interviews to be used in court proceedings
- Attended court dates as support for victims and their families
Promotion to Restaurant Manager
Cici's Pizza
11.2007 - 05.2016
- Oversaw daily restaurant operations, ensuring high-quality customer service and efficient workflow.
- Trained and mentored staff on best practices for food preparation and service standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed customer feedback to improve menu offerings and dining experience.
- Developed staff schedules to ensure adequate coverage during peak hours while managing labor costs.
- Coordinated with suppliers to maintain quality standards and timely deliveries of food products.
- Increased sales during off-peak hours by creating and promoting special offers.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
Caseworker Intern
Department of Family and Children Services
08.2015 - 12.2015
- Assisted clients in navigating social services and resources.
- Conducted interviews to gather essential client information and needs.
- Developed case plans to address individual client goals and challenges.
- Collaborated with community organizations to enhance service delivery.
- Provided crisis intervention support to clients experiencing emergencies.
- Conducted comprehensive assessments to identify client needs, strengths, and areas for improvement.
- Assisted clients in accessing community resources, empowering them to overcome barriers and achieve their goals.
- Conducted home visits to assess living conditions and offer support, promoting a safe environment for clients and their families.
- Developed individualized service plans tailored to each client''s unique circumstances and objectives.
- Maintained confidentiality of sensitive information, adhering to ethical guidelines and best practices within the field of social work.
- Improved team efficiency with timely documentation and effective communication among multidisciplinary teams.
- Streamlined caseload management by maintaining organized files and regularly updating case notes.
- Supervised court-mandated visitations
- Interviewed children at school maintaining privacy and descretness
Cahier Buffet Attendant
Cici's Pizza
08.2005 - 11.2007
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate daily reconciliation.
- Collaborated with team members to maintain store cleanliness and organization.
- Trained new cashiers on operational procedures and customer service standards.
- Provided backup support for other departments when needed, showcasing versatility within the restaurant environment.
- Maintained cleanliness and organization of buffet area to enhance guest experience.
- Trained new attendants on buffet setup procedures and customer service standards.
- Resolved guest inquiries and concerns effectively, contributing to positive feedback scores.
Hair Dresser's Assistant
Kiwi Salon
01.2005 - 07.2007
- Assisted stylists with client consultations, ensuring clear communication of service options and preferences.
- Maintained cleanliness and organization of workstations, enhancing overall salon efficiency and client experience.
- Provided support in shampooing and conditioning services, contributing to customer satisfaction and relaxation.
- Managed inventory by restocking supplies, preventing shortages and ensuring smooth daily operations.
- Promoted a welcoming atmosphere for clients through courteous interactions and maintaining salon cleanliness.
- Efficiently managed administrative tasks such as handling phone calls, updating client records, and processing transactions to support salon operations.
Education
Bachelor of Science - Human Services
Kennesaw State University
Kennesaw, GA05-2016
Skills
- Time management
- Attention to detail
- Listening skills
- Multitasking and organization
- Hospitality services
- Data entry
- Guest relations
- Sensitive information handling
- Complex Problem-solving
Timeline
Front Desk Receptionist Intern
Anna Crawford's Children Advocacy Center
12.2015 - 05.2016
Caseworker Intern
Department of Family and Children Services
08.2015 - 12.2015
Promotion to Restaurant Manager
Cici's Pizza
11.2007 - 05.2016
Cahier Buffet Attendant
Cici's Pizza
08.2005 - 11.2007
Hair Dresser's Assistant
Kiwi Salon
01.2005 - 07.2007
Bachelor of Science - Human Services
Kennesaw State University
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