Alicia Humphries
Eugene ,OR
Summary
.
Overview
5
5
years of professional experience
Work History
Resident Services Coordinator
Jason Lee Manor
04.2023 - 08.2023
- Promoted culture of respect and understanding
- Developed and enforced safety policies and procedures to drive safety and well-being of residents
- Provided crisis management and intervention during resident crisis
Program Manager
Magnolia Gardens Memory Care
02.2022 - 12.2022
- Coached team members on productivity strategies to accomplish challenging goals.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Identified program obstacles and communicated possible impacts to team.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Built teams to address project goals and objectives for multiple projects.
Elderly Caregiver
Magnolia Garden Memory Care
09.2021 - 02.2022
- Assisted residents with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled residents to support independence and well-being.
- Established nutritious meal plans and prepared daily offerings to meet residents dietary needs.
- Maintained clean, safe, and well-organized resident environment.
- Entertained, conversed, and read aloud to keep residents mentally alert.
- Provided safe mobility support to help residents move around personal and public spaces.
- Offered companionship and kindness to residents.
- Documented daily activities and changes in resident condition to enable tracking history and maintain accurate records.
- Supported daily hygiene needs of residents by assisting with bathing, dressing, dental care and personal grooming.
- Completed regular check-ins and progress report for each resident.
Sales Associate
Macys Department Store
12.2018 - 08.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Cottage Grove High School
Cottage Grove, ORSkills
- Emergency Preparedness
- Team Supervision
- Call Answering and Routing
- Staff Communication
- Staff Meeting Coordination
- Activities Oversight
- Issue Resolution
- Staff Training
- Incident Reporting
- Time management abilities
- Organizational Skills
- Resident support
- Task Prioritization
- Multitasking
- Team building
- Group Activities
- Problem-solving abilities
- Microsoft Office
- Reliability
- Care Plan Management
- Excellent Communication
- Attention to Detail
- Professionalism
Timeline
Resident Services Coordinator
Jason Lee Manor
04.2023 - 08.2023
Program Manager
Magnolia Gardens Memory Care
02.2022 - 12.2022
Elderly Caregiver
Magnolia Garden Memory Care
09.2021 - 02.2022
Sales Associate
Macys Department Store
12.2018 - 08.2019
Cottage Grove High School
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