Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Humphries

Alicia Humphries

Eugene ,OR

Summary

.

Overview

5
5
years of professional experience

Work History

Resident Services Coordinator

Jason Lee Manor
04.2023 - 08.2023
  • Promoted culture of respect and understanding
  • Developed and enforced safety policies and procedures to drive safety and well-being of residents
  • Provided crisis management and intervention during resident crisis

Program Manager

Magnolia Gardens Memory Care
02.2022 - 12.2022
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Established milestones and objectives based on input from functional areas and stakeholders.
  • Identified program obstacles and communicated possible impacts to team.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Built teams to address project goals and objectives for multiple projects.

Elderly Caregiver

Magnolia Garden Memory Care
09.2021 - 02.2022
  • Assisted residents with daily living needs to maintain self-esteem and general wellness.
  • Assisted disabled residents to support independence and well-being.
  • Established nutritious meal plans and prepared daily offerings to meet residents dietary needs.
  • Maintained clean, safe, and well-organized resident environment.
  • Entertained, conversed, and read aloud to keep residents mentally alert.
  • Provided safe mobility support to help residents move around personal and public spaces.
  • Offered companionship and kindness to residents.
  • Documented daily activities and changes in resident condition to enable tracking history and maintain accurate records.
  • Supported daily hygiene needs of residents by assisting with bathing, dressing, dental care and personal grooming.
  • Completed regular check-ins and progress report for each resident.

Sales Associate

Macys Department Store
12.2018 - 08.2019
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Cottage Grove High School
Cottage Grove, OR

Skills

  • Emergency Preparedness
  • Team Supervision
  • Call Answering and Routing
  • Staff Communication
  • Staff Meeting Coordination
  • Activities Oversight
  • Issue Resolution
  • Staff Training
  • Incident Reporting
  • Time management abilities
  • Organizational Skills
  • Resident support
  • Task Prioritization
  • Multitasking
  • Team building
  • Group Activities
  • Problem-solving abilities
  • Microsoft Office
  • Reliability
  • Care Plan Management
  • Excellent Communication
  • Attention to Detail
  • Professionalism

Timeline

Resident Services Coordinator

Jason Lee Manor
04.2023 - 08.2023

Program Manager

Magnolia Gardens Memory Care
02.2022 - 12.2022

Elderly Caregiver

Magnolia Garden Memory Care
09.2021 - 02.2022

Sales Associate

Macys Department Store
12.2018 - 08.2019

Cottage Grove High School

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Alicia Humphries