Alicia P. Hunter
Prosper,TX
Summary
Efficient Administrative Assistant with 1+ year of experience supporting executives in fast-paced environments. Highly skilled in managing calendars, handling correspondence, streamlining office operations, and providing basic technical support. Proficient in Microsoft Office Suite, Google Suite, and known for delivering excellent customer service.
Overview
23
23
years of professional experience
Work History
Administrative Assistant (IT & Finance)
The Town of Prosper
Prosper, TX
03.2023 - Current
- Provide strong customer service by managing phone calls, emails, and inquiries.
- Maintain organization of filing systems while also providing assistance with event planning and logistics.
- Manage budget tracking and expense reporting processes, while overseeing office supply management.
- Prepare financial documents and reports for departmental meetings.
- Maintain accurate financial databases through the resolution of discrepancies.
- Manage helpdesk ticket system to ensure timely resolution of technical queries.
- Manage effective communication and coordination between IT and various departments to address technical requirements.
- Assist with tracking IT project timelines, managing data, and generating reports on system performance and project milestones.
Bakery/Deli Team Associate
Walmart
Prosper, TX
08.2022 - 03.2023
- Provided prompt, friendly customer service, following food health regulations.
- Prepared and stocked bakery and deli items regularly to meet demands.
- Ensured adherence to company policies and procedures while performing equipment upkeep.
911 Communications Officer (Dispatch)
The Town of Prosper
Prosper, TX
12.2020 - 07.2022
- Responded to emergency and non-emergency calls, delivering prompt and precise information to first responders.
- Demonstrated multitasking and stress management in high-pressure situations.
Customer Service Representative
Chewy.com
Dallas, TX
04.2021 - 08.2021
- Managed high-volume customer calls, addressed inquiries and complaints to guarantee customer satisfaction.
In-store Shopper
Instacart
Frisco, TX
11.2019 - 03.2021
- Fulfilled customer grocery orders, surpassing company metrics by maintaining proactive communication.
Owner/Operator
Hair Alexis Salon, LLC
Prosper, TX
08.2013 - 04.2020
- Managed customer satisfaction, marketed and handled financials for all business aspects.
Hair Colorist & Advanced Education Coordinator
Toni & Guy Salon
Frisco, TX
11.2007 - 07.2013
- Responsible for providing hair services such as coloring, managing inventory, and handling tuition processing at Advanced Academy.
Customer Relations Representative & Supervisor
Southwest Airlines
New Orleans, LA
08.2001 - 06.2007
- Assisted customers with various ticketing, seating, and baggage handling needs.
- Supervised and trained customer service staff to ensure exceptional delivery of customer service.
Education
Bachelor of Arts - Media Arts & Advertising
Tulane University
New Orleans, LA05-2010
Skills
- Advanced MS Office Suite Knowledge
- Executive Management Support
- Administrative Support
- Database Management
- Information Security
- Event Coordination
- Appointment Scheduling
- Invoice Processing
- Spreadsheet Management
- Documentation and Recordkeeping
Timeline
Administrative Assistant (IT & Finance)
The Town of Prosper
03.2023 - Current
Bakery/Deli Team Associate
Walmart
08.2022 - 03.2023
Customer Service Representative
Chewy.com
04.2021 - 08.2021
911 Communications Officer (Dispatch)
The Town of Prosper
12.2020 - 07.2022
In-store Shopper
Instacart
11.2019 - 03.2021
Owner/Operator
Hair Alexis Salon, LLC
08.2013 - 04.2020
Hair Colorist & Advanced Education Coordinator
Toni & Guy Salon
11.2007 - 07.2013
Customer Relations Representative & Supervisor
Southwest Airlines
08.2001 - 06.2007
Bachelor of Arts - Media Arts & Advertising
Tulane University
Similar Profiles
Wendy BlocherWendy Blocher
Library Assistant at Town of ProsperLibrary Assistant at Town of Prosper
Patricia EllerPatricia Eller
Code Compliance Officer at Town of ProsperCode Compliance Officer at Town of Prosper
Christine HazlettChristine Hazlett
Special Education Inclusion Teacher at Prosper ISD - Prosper High SchoolSpecial Education Inclusion Teacher at Prosper ISD - Prosper High School