Alicia Ibarra Villanueva
Diboll,TX
Summary
Proven track record in enhancing customer satisfaction and sales growth at Target through expert merchandise stocking and dynamic team collaboration. Excelled in inventory audits and display, boosting product visibility and sales. Renowned for exceptional customer service and meticulous attention to detail, significantly contributing to a positive shopping environment. Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 6 years of related experience and superior planning and time management abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Merchandiser/ Closing Expert
Target
11.2021 - Current
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Communicated effectively with colleagues at all levels of the organization, fostering teamwork and promoting a positive work atmosphere.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Conducted regular price audits to maintain accurate pricing information for all products on display.
- Enhanced product visibility by creating eye-catching displays that captured customer interest and promoted sales growth.
- Executed revised sales plans and reset zones to incorporate new merchandise.
- Ensured timely replenishment of stock on shelves by coordinating with inventory management teams.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Stocked designated items on shelves, end caps and displays.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Hostess/ Server/ Cook
Cracker Barrell Old Country Store
08.2016 - 07.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
Education
Criminal Justice Associates Degree - Criminal Justice
Angelina College
Lufkin, TX12.2024
High School Diploma -
Lufkin High School
Lufkin, TX05.2018
Skills
- Merchandise Stocking
- Time Management
- Cleaning procedures
- Cash Register Operations
- Customer Relationships
- Dependable and reliable
- Inventory Tracking
- Goal Setting and Prioritization
- Shelving of products
- Stocking
- Inventory Audits
- Merchandising and Display
- Customer Service
- Attention to Detail
- Motivated Team Player
Certification
- BLS Certified
- Registered Pharmacy Trainee - March 2023- March 2025
- Completed NHA Pharmacy Technician Certificate Program - March 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Merchandiser/ Closing Expert
Target
11.2021 - Current
Hostess/ Server/ Cook
Cracker Barrell Old Country Store
08.2016 - 07.2022
Criminal Justice Associates Degree - Criminal Justice
Angelina College
High School Diploma -
Lufkin High School