Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alicia Ingram

Summary

Highly accomplished and results-driven professional with 15+ years of experience in research, data analysis, and project management. Proven track record in developing and implementing innovative strategies to drive operational excellence, improve cross-functional collaboration, and deliver impactful insights for business growth. Adept at leveraging advanced analytical, communication, and leadership skills to excel in fast-paced, high-growth environments.

Overview

15
15
years of professional experience

Work History

Research Product Operations Manager

VTS
New York, NY
02.2022 - 02.2023
  • Led strategic projects in market research, delivering customized product offerings and valuable insights for clients and internal stakeholders, contributing to business growth and product performance
  • Developed and implemented a cross-functional product engagement strategy, enhancing user engagement, operational efficiency, and member value
  • Appointed to build systems for analyzing product engagement data, extracting actionable insights, and informing product roadmap decisions, resulting in accelerated feature launches and improved market competitiveness
  • Implemented process improvement methodologies across the SDLC, leveraging Agile and Waterfall frameworks to streamline workflows and optimize efficiency
  • Led cross-functional teams in data analysis and product management to identify key trends and insights, driving strategic decisions and enhancing the product development process
  • Played a pivotal role in content creation for product feature launches, crafting compelling narratives and messaging to drive user engagement and adoption
  • Championed the product development process from ideation to launch, overseeing milestone achievements and ensuring adherence to project timelines and quality standards.

Research Product Operations Analyst

VTS
New York, NY
01.2021 - 02.2022
  • Maintained and managed a client contact list of around 400 clients, building strong relationships and ensuring effective communication of product updates and relevant information
  • Played a pivotal role in creating and delivering 3-9 client presentations weekly, collaborating with product and sales teams to gather, analyze, and share market intelligence
  • Delivered timely reports and product updates, effectively communicating with approximately 450 clients and internal stakeholders
  • Designed and implemented internal operational processes and best practice across cross-functional teams, enhancing the VTS Data product's performance in areas such as Client Success, Sales, and Product
  • Spearheaded Product Operations initiatives, orchestrating R&D efforts, program management, and roadmapping to ensure seamless integration of new features into the product lifecycle
  • Developed and executed OKRs aligned with business objectives, guiding team efforts and ensuring product success
  • Participated in daily scrums during data clean up initiatives.

Senior Research Analyst

Cushman & Wakefield
East Rutherford, NJ
02.2020 - 12.2020
  • Managed and audited Cushman & Wakefield's proprietary database, ensuring data accuracy and integrity for informed decision-making
  • Continuously evaluated and optimized processes for data operations, identifying areas for improvement and implementing solutions to enhance efficiency and effectiveness when aggregating and analyzing data
  • Effectively responded to ad hoc requests by offering data-driven insights, showcasing flexibility and problem-solving aptitude in ever-changing situations
  • Compiled and analyzed statistical data for monthly and quarterly market reporting, delivering valuable insights to inform strategic planning and growth.

Senior Research Analyst

Colliers International
San Jose, CA
02.2019 - 01.2020
  • Pioneered innovative research and analytical support for commercial real estate markets, empowering data-driven strategies and market insights
  • Engineered transformative operational processes that catapulted team productivity by 40%, optimizing workflows and enhancing efficiency
  • Expertly executed quantitative and qualitative analysis, crafting acclaimed market reports that elevated the company's industry prominence
  • Focused on team development and department oversight, fostering a collaborative environment and providing mentorship to enhance team performance and cohesion.

Research Analyst II

Colliers International
San Jose, CA
09.2015 - 02.2019
  • Streamlined core data collection and analysis, significantly enhancing the team's efficiency in producing and delivering high-quality research materials
  • Expertly extracted critical insights from brochures and marketing materials, providing a competitive edge in market understanding and strategy development
  • Conducted regular maintenance and updates to property databases, ensuring data accuracy and relevance.

Research Assistant

Uplift Family Services
Campbell, CA
03.2011 - 09.2015
  • Collaborated with research specialists to optimize service quality and outcomes by executing data collection, management, database design, data entry, and analysis
  • Delivered comprehensive, outcomes-focused monthly, quarterly, and annual reports for regional executives, clinical directors, and various organizational programs, driving data-informed decision-making
  • Masterfully manipulated and analyzed large data sets using SPSS and Excel, unveiling valuable insights for service improvement
  • Administered approximately 1,000 satisfaction surveys with service recipients and providers, ensuring continuous feedback and enhancement of service offerings
  • Spearheaded the management of the annual county-mandated satisfaction survey for Sacramento County, showcasing program oversight and organizational commitment to excellence.

Education

Master of Science in Business -

Rutgers University

Bachelor of Arts in English and Journalism -

Georgia State University

Skills

  • Excel & Google Sheets proficiency
  • Data visualization tools (Looker & Tableau)
  • SQL database querying
  • Keen problem-solving mindset
  • Business judgment skills
  • Skilled in relationship-building, influencing & stakeholder collaboration
  • Agile Methodology
  • Adaptable in ambiguous situations & dynamic environments
  • Excellent written and verbal communication skills
  • MS Office Suite (Word, Outlook, PowerPoint)
  • SPSS
  • Google Workspace (Slides, Sites, Docs, Gmail)
  • Jira
  • Salesforce
  • Slack
  • Mixpanel
  • Snowflake
  • Pendo
  • Miro
  • Looker
  • Aha!

Accomplishments

  • Successful completed the Agile Project Management certification program authorized by Google.
  • Developed and maintaining an internal resource site to improve velocity, cross-functional productivity, and ensure seamless information flow across the organization.
  • Rapidly promoted to a managerial role within a year, in recognition of surpassing objectives and contributing to a positive company culture.

Timeline

Research Product Operations Manager

VTS
02.2022 - 02.2023

Research Product Operations Analyst

VTS
01.2021 - 02.2022

Senior Research Analyst

Cushman & Wakefield
02.2020 - 12.2020

Senior Research Analyst

Colliers International
02.2019 - 01.2020

Research Analyst II

Colliers International
09.2015 - 02.2019

Research Assistant

Uplift Family Services
03.2011 - 09.2015

Master of Science in Business -

Rutgers University

Bachelor of Arts in English and Journalism -

Georgia State University
Alicia Ingram