Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Irvin

Warner Robins,GA

Summary

Dynamic Shift Leader at Jersey Mikes Subs with a proven track record in team leadership and problem-solving. Enhanced customer satisfaction through effective complaint resolution and staff training. Skilled in cash handling and inventory management, optimizing operations while fostering a positive work environment. Committed to driving performance and achieving operational excellence.

Overview

4
4
years of professional experience

Work History

Shift Leader

Jersey Mikes Subs
133 Margie Dr
09.2022 - Current
  • Supervised daily operations, ensuring adherence to quality and safety standards.
  • Trained new staff on food preparation techniques and customer service protocols.
  • Managed inventory levels, placing orders to maintain stock and reduce waste.
  • Implemented scheduling adjustments to optimize team performance during peak hours.
  • Conducted regular staff performance evaluations, providing constructive feedback for improvement.
  • Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.

Education

High School Diploma -

Warner Robins High School
Warner Robins, GA

Skills

Positive attitude

Cash handling

Team leadership

Problem-solving

Timeline

Shift Leader

Jersey Mikes Subs
09.2022 - Current

High School Diploma -

Warner Robins High School
Alicia Irvin