Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Jack

Lac Du Flambeau,Wi

Summary

Dynamic and reliable professional with extensive experience in customer service and sanitation. At Lake Of The Torches, I trained staff to enhance service quality and optimized operations, ensuring guest satisfaction. Proficient in cash handling at current place of employment and maintaining cleanliness standards, I excel in multitasking and problem-solving to drive team success.

Overview

5
5
years of professional experience

Work History

Cashier

Ojibwe Market
07.2025 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Increased sales of promotional items by informing customers about current offers.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Casino Housekeeping Supervisor

Lake Of The Torches
01.2024 - 05.2025
  • Good Communication Skills with, Customers, Workers and Management.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
  • Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Worked Flexible Hours, Extra Shifts When needed.

Sanitation Worker

Trigs Smokehouse
12.2020 - 01.2022
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Upheld strict cleanliness standards by closely adhering to company policies, municipal codes, and industry regulations regarding sanitation practices.

Education

Lakeland Union High School
Minocqua, WI
06.2011

Skills

  • Customer service
  • Customer assistance
  • Time management skills
  • Cleaning and sanitizing
  • Cash handling
  • Customer service excellence
  • Reliability and punctuality
  • Written and verbal communication
  • Staff training
  • Guest inquiries
  • Attention to detail
  • Daily reporting
  • Product recommendations
  • Multitasking and organization
  • Clear communication
  • Inventory restocking
  • Training and onboarding
  • Problem-solving
  • Honest and dependable
  • Time Management

Timeline

Cashier

Ojibwe Market
07.2025 - Current

Casino Housekeeping Supervisor

Lake Of The Torches
01.2024 - 05.2025

Sanitation Worker

Trigs Smokehouse
12.2020 - 01.2022

Lakeland Union High School

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