ALICIA M JACKSON
Lexington,KY
Summary
Detail-oriented team player with strong organizational skills. PBX OPERATOR/SWITCHBOARD EXPIERENCE, Answering calls and transferring patients to doctor offices etc. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Patient Access Coordinator
BHMG Beaumont
05.2023 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Resolved patient billing issues in line with established guidelines.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Engaged with patients to provide critical information.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Communications Specialist
Baptist Health Lexington(Main Hospital)
07.2019 - 05.2023
- Handled inbound contacts and provided customer service according to departmental policies and procedures.
- Arrived/registered patients who are expecting
- communicated with patients families procedures of the hospital
- greeted incoming visitors and customers professionally and provided friendly knowledgeable assistance.
- kept reception desk area clean and nest to give visitors a positive
- confirmed appointments, communicated with patients
- responded to inquiries from callers seeking information
EVS Housekeeper
CHI Saint Joseph Hospital(MAIN)
04.2018 - 07.2019
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Removed waste paper and other trash from premises to designated area.
- Verified cleanliness and organization of storage areas and carts.
- Kept building entryway glass clean and polished for professional presentation.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
EVS Housekeeper
Ephraim Mcdowell Regional Medical Center
01.2017 - 04.2018
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
High School Diploma -
Robert E Lee High School
Tyler, TX05.2002
No Degree - Criminal Justice
Angelina College
Lufkin, TXSkills
- Managing Multiple Tasks
- Voice Communications
- Waste Removal
- Handling Procedures
- Cleaning and Sanitation
- Safety Protocols
- Guest Satisfaction
- Switchboard Operations
- Phone Call Direction
- Cash Register Operations
- Customer Satisfaction
- Typing Skills
- Call Transfers
- Computer Skills
Timeline
Patient Access Coordinator
BHMG Beaumont
05.2023 - Current
Communications Specialist
Baptist Health Lexington(Main Hospital)
07.2019 - 05.2023
EVS Housekeeper
CHI Saint Joseph Hospital(MAIN)
04.2018 - 07.2019
EVS Housekeeper
Ephraim Mcdowell Regional Medical Center
01.2017 - 04.2018
High School Diploma -
Robert E Lee High School
No Degree - Criminal Justice
Angelina College