Alicia Jackson
Acworth,GA
Summary
Experienced sales professional with strengths in lead generation, CRM management, and full-cycle sales execution. Skilled in consultative presentations, objection handling, and closing opportunities through consistent follow-up and relationship-based communication.
Overview
3
3
Certifications
12
12
years of professional experience
Work History
Wealth Manager
Global Financial Impact
Remote
01.2025 - 09.2026
- Support full sales cycle from outbound prospecting and cold calling through needs discovery, sales presentations, follow-up, objection handling, and closing.
- Bring in new business through cold calls, outbound prospecting, referrals, lead generation, and consistent follow-up with prospective customers.
- Run consultative sales conversations and presentations, turning complex information into clear recommendations based on customer needs.
- Track active sales pipeline and keep accurate CRM records for sales activity, prospect information, and follow-up tasks.
- Use proactive outreach and structured follow-up to move qualified prospects through sales process toward purchasing decisions.
- Build long-term client relationships through personalized communication, account management, and ongoing service.
- Assess client financial situations through thoughtful questions and needs-based conversations, then develop personalized financial solutions aligned with short- and long-term goals.
- Address customer concerns and objections by listening actively, identifying underlying needs, and communicating solutions effectively.
- Work with team members on prospecting strategies, lead generation, follow-up, and business development activities.
- Coach new consultants on prospecting, client communication, sales conversations, and business development.
Vice President of Finance
Children's Miracle Network - CSU
Columbus, GA
07.2025 - 07.2026
- Supported donor and participant data entry in organization CRM, keeping records accurate for outreach, prospect follow-up, reporting, and stakeholder engagement.
- Built positive relationships with donors, participants, university administrators, hospital representatives, and executive leadership through clear communication and relationship management.
- Completed targeted outreach and follow-up to support fundraising efforts, stakeholder engagement, and event participation.
- Answered stakeholder questions, addressed concerns, and coordinated timely follow-up to maintain strong working relationships.
- Reviewed financial and donor information to identify trends, resolve discrepancies, and share accurate updates with leadership.
- Worked with cross-functional executive team to coordinate initiatives, solve problems, and meet organizational goals.
- Managed multiple priorities across stakeholder communication, financial tracking, event operations, and reporting while maintaining accuracy and follow-through.
- Communicated contribution impact and value to support donor engagement and create positive stakeholder experience.
- Contributed to execution of fundraising event that generated more than $6000 in donations during single event.
Night Shift Lead
Dunkin' Donuts
Kennesaw, Georgia
09.2021 - 07.2023
- Delivered customer-focused service in a high-volume environment by identifying customer needs, addressing concerns, and recommending appropriate solutions.
- Built customer relationships through active listening, professional communication, and solution-oriented service.
- Led daily operations by coordinating employees, delegating responsibilities, and managing competing priorities in a fast-paced environment.
- Monitored service quality and team performance while maintaining company standards and operational expectations.
- Contributed to a 25% increase in customer satisfaction ratings through consistent service and effective team coordination.
- Managed inventory, closing procedures, and operational responsibilities with strong attention to detail, and accountability.
- Coached team members to improve communication, customer engagement, and overall performance.
General Manager Intern
Hospitality Careers Academy, The Classic Center
Athens , GA
07.2021 - 08.2021
- Coordinated projects, presentations, team updates, and operational activities across multiple areas of the organization.
- Collaborated with team members to resolve operational needs, meet deadlines, and execute organizational initiatives.
- Delivered a professional presentation to 200+ guests, demonstrating strong public speaking, presentation, and audience engagement skills.
- Co-planned and supported the execution of The Classic Center's Cultural Foundation 20th Anniversary Celebration.
- Selected to receive a college scholarship in recognition of outstanding performance and leadership.
Marketing Assistant
Atlanta Communities Real Estate Brokerage
Atlanta, GA
01.2017 - 10.2019
- Engaged directly with prospective customers at promotional and community events to identify needs, answer questions, and generate interest in services.
- Generated and captured prospect information to support lead generation, CRM activity, and sales follow-up.
- Built rapport with prospective clients, and supported customer acquisition through relationship-based communication.
- Assisted with promotional campaigns designed to increase customer engagement and participation.
- Collaborated with the realtor to coordinate outreach activities, and improve prospect engagement.
Business Owner
Alicia T-Shirt Designs
Kennesaw, GA
01.2015 - 01.2017
- Conducted direct customer sales conversations to identify requirements and recommend customized designs.
- Managed customer acquisition, orders, inventory, fulfillment, customer service, and account follow-up independently.
- Built repeat business through personalized service, responsiveness, and relationship management.
- Negotiated customer requirements and adjusted products to meet individual customer needs and expectations.
- Managed multiple customer opportunities and orders simultaneously while maintaining accuracy and timely delivery.
Education
BBA - Marketing
Columbus State University
Columbus, GA07-2026
Skills
- Lead generation and CRM management
- Sales cycle management
- Sales presentations
- Microsoft Office proficiency
- Customer relationship management
- Objection handling
Certification
Life Insurance License — Georgia, Texas, Louisiana, Florida, Nevada, Maryland, North Carolina
Timeline
Vice President of Finance
Children's Miracle Network - CSU
07.2025 - 07.2026
Wealth Manager
Global Financial Impact
01.2025 - 09.2026
Night Shift Lead
Dunkin' Donuts
09.2021 - 07.2023
General Manager Intern
Hospitality Careers Academy, The Classic Center
07.2021 - 08.2021
Marketing Assistant
Atlanta Communities Real Estate Brokerage
01.2017 - 10.2019
Business Owner
Alicia T-Shirt Designs
01.2015 - 01.2017
BBA - Marketing
Columbus State University