Alicia Jacobs
Brandon,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Crew Member Team Leader
Portillos
Brandon , Florida
10.2021 - Current
- Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Facilitated disciplinary action when necessary.
- Set performance goals for individual team members and created reward systems and contests.
- Educated crew workers on quality standards throughout construction process.
- Worked in team environment to maintain high levels of productivity.
- Organized materials, tools and equipment to supply team members.
- Provided first class customer service to meet deadlines with guaranteed satisfaction.
Retail Sales Associate
Bath & Body Works
Brandon, Florida
10.2021 - 02.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Call Center Customer Service Representative
Maxim Healthcare
Riverview, FL
06.2021 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered over 150 calls per shift to meet fast-paced call center demands.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Cashier
Chuck E Cheese
Brandon , Florida
08.2019 - 10.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
Server
Steak N Shake
Locust Grove, GA
05.2020 - 08.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Moved and set up seating, prepared extra silverware prior to arrival of large groups.
Education
High School Diploma -
Spoto High School
Riverview, FL05.2021
Skills
- Attention to Detail
- Worksite Safety and Maintenance
- Verbal Communication
- Problem Solving
- Quality Control
- Superior Work Ethic
- Team Player
- Verbal and Written Communication
- De-escalation Techniques
- POS Systems and Ordering Platforms
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Data Entry and Maintenance
Timeline
Crew Member Team Leader
Portillos
10.2021 - Current
Retail Sales Associate
Bath & Body Works
10.2021 - 02.2022
Call Center Customer Service Representative
Maxim Healthcare
06.2021 - 02.2022
Server
Steak N Shake
05.2020 - 08.2020
Cashier
Chuck E Cheese
08.2019 - 10.2020
High School Diploma -
Spoto High School
Similar Profiles
Allan MathewsAllan Mathews
Production Worker at PortillosProduction Worker at Portillos
Michelle HubbardMichelle Hubbard
Cashier at PortillosCashier at Portillos
Luis SaucedoLuis Saucedo
Crew Member at PortillosCrew Member at Portillos