Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alicia Jacobs

Lucerne Valley,CA

Summary

Dynamic and dedicated professional with extensive experience at Milestone Academy, excelling in lesson planning and fostering strong relationships with parents. Proven ability to enhance child development through engaging activities while maintaining a safe environment. Skilled in conflict resolution and data entry, ensuring effective communication and support for children's needs.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service role.

Overview

4
4
years of professional experience

Work History

Lead Teacher

Milestone Academy
06.2025 - 08.2025
  • Maintained confidentiality of children, family information and staff.
  • Enhanced infant development by implementing age-appropriate activities and lessons.
  • Created and executed lesson plans, implemented school curriculum and assessed developmental needs of students to develop to fullest potential and achieve learning objectives.
  • Ensured safe and nurturing environment for infants by maintaining clean and organized spaces.
  • Created a warm and welcoming atmosphere in the classroom, leading to increased parent satisfaction with the center.
  • Strengthened cognitive skills by introducing sensory experiences like soft music or tactile objects during playtime.
  • Collaborated with parents to address individual needs, fostering strong support system for each infant.
  • Maintained accurate records of each infant''s daily activities, meals, diaper changes, and other pertinent information for parent communication.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Kitchen Assistant

Somerset Academy Losee
04.2024 - 05.2025
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Enhanced kitchen efficiency by maintaining clean and organized workstations.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Reduced cross-contamination risks by strictly adhering to sanitation protocols when handling allergens.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Transported food items from storage areas to kitchen for prepping.
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Lifted and carried heavy materials.
  • Assisted in setting up and breaking down kitchen stations.

Daycare Teacher

Child Time Learning Care Group
08.2023 - 04.2024
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Gathered materials and resources to prepare for lessons and activities.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.

Customer Service Representative

McLane Company
11.2021 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Huge Team player and helped with Warehouse and Transportation.

Education

Inland Empire Academy
San Bernardino

Skills

  • Childcare needs
  • Lesson planning
  • Activity planning
  • Conflict resolution
  • Data entry
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Microsoft outlook
  • Team development
  • Paperwork processing
  • Staff training

Languages

English
Native or Bilingual

Timeline

Lead Teacher

Milestone Academy
06.2025 - 08.2025

Kitchen Assistant

Somerset Academy Losee
04.2024 - 05.2025

Daycare Teacher

Child Time Learning Care Group
08.2023 - 04.2024

Customer Service Representative

McLane Company
11.2021 - 07.2023

Inland Empire Academy

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