ALICIA JAMES

• Facilitated effective client communication through phone, email, and text channels.

Recorded client payments accurately to enhance financial management.

Maintained and updated critical data tracking spreadsheets regularly.

Streamlined office workflows by managing calendars, scheduling appointments, and generating reports.

• Resolved client inquiries promptly by connecting them with appropriate departments.
• Monitored clients with pending payments to ensure timely follow-up.
• Coordinated communication with recruits to facilitate full licensing.
• Updated client portfolios consistently to reflect current status.

• Supervised daily routines and activities, ensuring a safe environment for children.
• Planned and implemented tailored educational and recreational activities.
• Assisted special needs child with therapist-prescribed therapy and exercises.
• Prepared meals and performed light housekeeping duties efficiently.
• Facilitated homework completion and project assistance.
• Arranged playdates with other nannies to encourage social interaction.
• Scheduled diverse activities, including library events and mommy-and-me sessions.

• Supervised daily activities, ensuring safety and engagement for children.
• Managed schedules for playdates, appointments, and extracurricular activities.
• Maintained clean, organized play areas to foster effective learning environments.
• Performed light housekeeping duties, including laundry and meal preparation.
• Cultivated trustful relationships with families and children through open communication.
• Assisted children with daily routines, including dressing, bathing, and feeding.
• Communicated regularly with families about daily events and any concerns.
• Monitored indoor and outdoor playtime, guiding activities while ensuring safety.

• Ensured accuracy of data entered in software through meticulous checks.
• Supervised daily operations of data entry operators to enhance efficiency.
• Entered codes for outsourced data processing, maintaining high standards.
• Prepared evaluation reports for data entry operators to track performance.

• Conducted daily reviews to ensure data completeness and accuracy.
• Verified data entry accuracy within database system.

• Managed inventory of office supplies, placing orders as needed to maintain stock levels.
• Coordinated with vendors to ensure timely delivery of goods and resolve supply issues.
• Maintained cleanliness and organization of office environment to enhance productivity.
• Verified accuracy of billing data before submitting invoices for payment processing.
• Compiled weekly payroll records for submission to accounting department, ensuring accuracy.
• Handled customer inquiries professionally via phone and email to provide assistance.
• Organized filing system for incoming correspondence, facilitating efficient document retrieval.
• Performed clerical support tasks for senior staff, including proofreading and package preparation.

• Organized educational materials to enhance accessibility for teachers and staff.
• Processed student applications while maintaining accurate records for education department.
• Collaborated with team members to streamline office workflow and support services.
• Maintained filing systems for confidential documents, ensuring compliance with confidentiality regulations.
• Followed strict confidentiality protocols to safeguard data integrity and reduce risk.
• Sorted, copied, and filed records of office activities and transactions for efficient retrieval.