Alicia Jasenovec
Austin,TX
Summary
Insightful Human Resources professional with a proven track record at ZenBusiness. Adept in talent acquisition, documentation, payroll processing, employee benefits and other HR-related duties. Skilled in leveraging analytical skills and interdepartmental coordination to streamline operations and enhance employee relations. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.
Overview
10
10
years of professional experience
Work History
Compliance Manager
ZenBusiness
10.2024 - Current
- Managed compliance efforts, reporting and audits.
- Improved communication channels between departments by establishing regular meetings and reporting structures related to compliance matters.
- Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
- Oversaw a team of 7 compliance professionals, providing guidance, mentorship, and support to ensure their continued growth and development.
- Evaluated customer complaints, processes, and all other aspects of operations to assess compliance.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
Payroll Specialist
ZenBusiness
05.2023 - 11.2024
- Calculated wages, deductions and bonuses in accordance with company policies.
- Managed multi-state and global payroll processing for over 400 employees, ensuring accuracy and compliance.
- Audited timesheets and payroll records for accuracy.
- Streamlined global payroll processes by implementing efficient software solutions and standardized procedures.
- Enhanced payroll accuracy for multinational workforce by closely monitoring regulatory compliance across multiple jurisdictions.
- Maintained effective internal controls and identified opportunities for efficiency improvements.
- Conducted audits on payroll and benefits, recommending corrective actions as necessary.
- Negotiated compensation packages and collaborated with HR leadership for strategic payroll initiatives.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
- Established effective communication channels between employees and benefits providers, addressing inquiries and concerns promptly.
- Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
- Built relationships with various internal departments, leadership, and vendors to foster quality service delivery.
Senior Corporate Recruiter
ZenBusiness
07.2022 - 05.2023
- Operated and maintained applicant tracking and candidate management systems.
- Studied job descriptions and qualifications to determine applicant requirements.
- Coordinated schedules to arrange management interviews with applicants.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Provided exceptional candidate experience throughout the entire recruitment process, fostering positive relationships with prospective employees and enhancing the company''s reputation as an employer of choice.
- Collaborated with HR Business Partners to address workforce planning needs and develop strategic recruitment initiatives in response.
- Negotiated competitive compensation packages, securing top talent for the organization while maintaining budgetary constraints.
- Developed recruiting strategies to identify qualified candidates and build network.
- Developed and implemented plans to improve recruitment process.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Managed high-volume requisition load, consistently meeting or exceeding established performance metrics and goals.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Maintained compliance with federal and state employment laws during entire recruitment process.
Corporate Recruiter
ZenBusiness
01.2022 - 07.2022
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Studied job descriptions and qualifications to determine applicant requirements.
- Developed and implemented plans to improve recruitment process.
- Collaborated with various departments to define job qualifications.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Operated and maintained applicant tracking and candidate management systems.
- Advertised job opportunities on social media platforms and job boards.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Partnered with HR team to develop comprehensive onboarding programs, fostering successful integration of new hires into the organization.
- Implemented, developed, and maintained candidate tracking system, improving organization and follow-up with potential hires.
Human Resources Coordinator
ZenBusiness
12.2020 - 01.2022
- Reviewed human resources paperwork/documents for accuracy and completeness.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Responsible for processing payroll for 200+ salaried and hourly employees, bonuses, commissions, and any additional off-cycle pay runs.
- Processed payroll garnishments such as tax liens and child support.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Supported financial director with special projects and additional job duties.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Investigated payroll variances and employee claims to resolve discrepancies.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Developed and implemented payroll procedures and policies.
- Developed and implemented effective recruitment and onboarding strategies for new hires.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
- Maintained human resources information system and kept employee files up to date and accurate.
- Created and implemented forward-thinking initiatives to improve employee engagement.
Special Projects Coordinator
Altor National Liability Insurance Company
02.2019 - 12.2020
- Kept meticulous records of all costs and expenses and analyzed that data against budget.
- Managed online communications from social media, email and website sources.
- Conducted research and gathered key information for use in upcoming project planning.
- Delivered high-impact results by skillfully guiding projects through all stages of planning, development, and implementation.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Informed and supported the President through consistent communication and administrative supportive duties.
- Coordinated travel arrangements for President and staff, such as setting appointments and securing transit as well as lodging accommodations.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Prepared and submitted regulatory filings in timely manner.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits to remedy compliance issues.
- Maintained and archived regulatory paperwork.
- Utilized CRM software to manage client relationships.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Investigated and documented all violations of compliance regulations to determine necessary improvements.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
Director of Retail and Marketing
Greater Austin Dance Academy
08.2016 - 08.2019
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented systems and procedures to increase sales.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased product offering by 75% and tripled revenue and profits within the first 12 months.
- Continued to maintain an increase in profit and decrease in costs annually.
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
- Evaluated and enhanced content of online pages, blog posts and social media platforms.
Executive Assistant/Event Coordinator Specialist
Intersys Consulting
01.2015 - 09.2016
- Handled confidential and sensitive information with discretion and tact.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Created detailed timelines and budgets for events to meet all deadlines.
- Developed post-event reports to determine effectiveness of each event.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Created and managed office systems to increase documentation efficiency.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Coordinated events and worked on ad hoc projects.
- Created and managed spreadsheets and presentations to support executives and boost team productivity.
- Managed executive calendars and coordinated travel arrangements to optimize time for a team of 6 executives.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Education
Bachelor of Science - Marketing
St. Edwards University
Austin, TX12-2013
Skills
- Document reviews
- Teamwork and collaboration
- Project planning
- Time Management
- Payroll and Benefits Administration
- Interdepartmental Coordination
- Talent acquisition
- Compliance
- Analytical Skills
- Employee Relations
Timeline
Compliance Manager
ZenBusiness
10.2024 - Current
Payroll Specialist
ZenBusiness
05.2023 - 11.2024
Senior Corporate Recruiter
ZenBusiness
07.2022 - 05.2023
Corporate Recruiter
ZenBusiness
01.2022 - 07.2022
Human Resources Coordinator
ZenBusiness
12.2020 - 01.2022
Special Projects Coordinator
Altor National Liability Insurance Company
02.2019 - 12.2020
Director of Retail and Marketing
Greater Austin Dance Academy
08.2016 - 08.2019
Executive Assistant/Event Coordinator Specialist
Intersys Consulting
01.2015 - 09.2016
Bachelor of Science - Marketing
St. Edwards University
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